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Framesports’ data is collected by our analysis team from your footage. It’s accurate the vast majority of the time, but occasionally an event can be mis-tagged or attributed to the wrong jersey number. You don’t have to live with it. There are four ways to put it right, depending on how much is wrong.
The first three are for individual corrections you want made now. If a session is wrong throughout, do not work through it clip by clip: use Problem with this session and tell us about the whole thing in one step.

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Flagging an Error (“You got X wrong”)

If an event has been mis-tagged (for example it says negative carry but it was clearly a positive carry, or a tackle has been counted that didn’t happen), flag it for our team to review and correct:
  1. Open the session and find the clip in the clip list (or the clips panel on the right-hand side of the session viewer).
  2. Click the three dots (⋯) next to the clip.
  3. Click Flag an error.
  4. In the Report an Issue dialog, describe what looks wrong in as much detail as you can (e.g. “This looks like a positive carry but it says negative”).
  5. Click Submit Feedback.
The clip is flagged for review and sent to our analysis team, who will check it against the footage and correct the data. Once corrected, the stat updates automatically wherever it appears.

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Reassigning an Event (“That’s not me” / wrong player)

When an event is on the right action but attributed to the wrong jersey number, you can reassign it yourself, with no need to wait for a review:
  1. Open the session and find the clip.
  2. Click the three dots (⋯) next to the clip.
  3. Click Edit player number.
  4. Enter the correct jersey number and click Reassign.
A few things to know:
  • Only the single clip you’re editing is reassigned. Reassigning one event doesn’t move every clip on that jersey number.
  • If the jersey number you enter already belongs to another player, Framesports will tell you whose number it is, but you can still save through it.
  • The player’s stats update straight away to reflect the change.
  • Only coaches and admins can edit player numbers. If the option is greyed out, you don’t have edit access on that session.

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Checking who was actually wearing the number

Before you reassign, check who was wearing the number. In the session viewer, click the three dots (⋯) on an event and choose View player. That shows photos of that jersey taken from your own footage during analysis, so you can check the number against the player rather than going on the number alone. View player only appears when there are photos for that jersey.

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Editing the Teamsheet

If the problem is bigger than one clip (the wrong player is mapped to a jersey number for the whole session, or a name is misspelt and isn’t collating), fix the teamsheet. This corrects the jersey-number-to-player mapping the data is collated against:
  1. Go to the Sessions tab and click on the session.
  2. Click Settings for that session and open the Players tab.
  3. Edit the jersey number and name next to each player, then save.
A green dot next to a player’s name means they’re correctly linked to a user on your account; a red dot means they aren’t linking. If a name is spelt correctly, the player is a user on your account, and it’s still red, email us at support@framesports.ai and we’ll get it sorted.

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Can I add or delete events myself?

Coaches don’t add or delete tracked events directly. This keeps the underlying data consistent across every player, team, and multi-match view. Instead, corrections flow through the tools above: flag an error for anything mis-tagged or missing, or edit player number to reassign an event to the right player. Every stat is recalculated from the corrected events, so once a correction is made it’s reflected everywhere automatically. A missed event is fixed the same way. Flag the nearest event to where it happened and say what is missing (“try scored at 1:25:44, only the conversion was recorded”). We watch the footage and add it.

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Jersey numbers

  • Jersey numbers are whole numbers from 0 to 999, one player per number in a session. A lettered shirt cannot be entered; give that player the number they would otherwise wear and tell us through Contact us in the app (the menu under your name at the bottom of the sidebar) so their events can be matched to them.
  • If two players wear the same number in one match, enter the one who wore it at kick-off and flag the other player’s events.
  • If players swap shirts during a match, flag the affected events.
  • A number that is on the sheet but was not worn (an injured player keeps their number) is normal; leave it.
  • 999 is a placeholder. On a team sheet pulled from Rugby Xplorer it means the player was listed with no shirt number that day. On an event it means a player was involved but the number could not be read on camera.

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When the whole session is wrong

Flagging and reassigning are for individual corrections. If a session came back wrong throughout, report the session instead: open it, click the three dots (⋮) at the top right of the page and choose Problem with this session. You do not have to list the bad clips or email anyone. See Problem With a Session.

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Teams the wrong way round

If a session was analysed with the sides the wrong way round, report it rather than changing anything: three dots (⋮) at the top right of the session → Problem with this session → Teams the wrong way round, then tell us what each team wore. We analyse the session again from scratch.

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Frequently Asked Questions

Don’t correct them one at a time. Report the session:
  1. Open the session.
  2. Click the three dots (⋮) at the top right of the page.
  3. Click Problem with this session.
  4. Choose Tagging mistakes.
You do not need to list the clips, flag them individually, or email support. See Problem With a Session.
You don’t have to. One report covers the whole session: three dots (⋮) at the top right of the session → Problem with this session → Tagging mistakes.Flagging an individual clip is there for when you want one event corrected now, not for telling us a session is wrong.
That is mis-tagging rather than a team sheet problem. If it is a handful of events, use Edit player number on each one and the stats update immediately. If it is throughout the session, report the session instead: three dots (⋮) at the top right → Problem with this session → Tagging mistakes.
Report it from the session itself: three dots (⋮) at the top right → Problem with this session, then pick the reason that matches. No email or chat message is needed.
In the session viewer, click the three dots (⋯) on the event and choose View player. That shows photos of that jersey taken from your footage during analysis. The entry only appears when photos were taken of that shirt.
Flag the clip for review:
  1. Open the session and find the clip in the clip list (or the clips panel in the session viewer).
  2. Click the three dots (⋯) next to the clip.
  3. Click Flag an error.
  4. Describe what looks wrong in the Report an Issue dialog.
  5. Click Submit Feedback.
The clip is flagged for our analysis team to check against the footage and correct.
Reassign the event to the right jersey number:
  1. Open the session and find the clip.
  2. Click the three dots (⋯) next to the clip.
  3. Click Edit player number.
  4. Enter the correct jersey number and click Reassign.
Only that single clip is reassigned, and the player’s stats update immediately. Only coaches and admins can edit player numbers.
No. Edit player number only reassigns the single clip you’re editing. If several events are on the wrong jersey number, reassign each one. If the whole jersey-to-player mapping is wrong for the session, edit the teamsheet instead.
Only coaches and admins can edit player numbers. If the option is disabled, you don’t have edit access on that session. Ask an admin on your account to make the change or to update your permissions.
Fix the teamsheet:
  1. Go to the Sessions tab and click on the session.
  2. Click Settings for that session.
  3. Scroll to the teamsheet and make your edits.
This corrects the jersey-number-to-player mapping the data is collated against.
No. Coaches don’t directly add or remove tracked events, which keeps the data consistent across every player, team, and multi-match view. Use Flag an error for anything mis-tagged (our team corrects it) or Edit player number to reassign an event. Stats recalculate automatically from the corrected events.
Flag the nearest event and describe what is missing and when. We watch the footage and add it.
Jersey numbers are whole numbers only. Enter the number that player would otherwise wear and tell us through Contact us in the app.
No. One number is one player in a session. Enter the one who wore it at kick-off and flag the other player’s events.
Report it rather than changing anything: three dots (⋮) at the top right of the session → Problem with this session → Teams the wrong way round, then tell us what each team wore. We analyse the session again from scratch.
Yes, and you can do it yourself: three dots (⋮) at the top right of the session → Problem with this session → I did not want this analysed, then follow the steps. The session is deleted and the credits go straight back. The full steps are on Automatic Uploads.
Can’t find what you’re looking for? Choose Contact us from the menu under your name in the sidebar, or email support@framesports.ai.