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How we decide

Connect a footage source once and we watch it for you. Every few hours we look for new footage, check each new video against the rules you set, and analyse the ones that match. Nothing is analysed unless it matches a rule. Footage we leave alone stays in your source untouched, and you can still upload it yourself whenever you want.

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Your rules

A rule names one of your teams. Go to Settings → Automatic Uploads and add a rule for each team whose footage you want analysed. Add one rule per team you want covered. A club filming its 1st XV and its colts adds two rules, and footage for any other team is left alone.
Rules describe the footage you want, not the footage you don’t. There is nothing to exclude: anything you haven’t asked for is left alone by default.

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When it runs

We check your connected source every few hours, so a session filmed on Saturday is usually found the same day. We start from the day you connect. Footage that was already sitting in your source is not analysed, so connecting a source never spends your credits on last season’s games. Upload any of those yourself whenever you want.

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If nothing has been analysed

Three things stop a matching session being picked up:
  • Automatic uploads are paused. Check the Pause row on Settings → Automatic Uploads and press Resume.
  • You’re still on a free trial. Automatic uploads start once your subscription does. Upload sessions yourself in the meantime.
  • The footage was already there when you connected. We only take footage that arrives after you connect.
If none of those fit, your source may have lost its connection. Open Settings → Automatic Uploads and reconnect it, then contact support@framesports.ai if it keeps dropping.

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If we analyse the wrong session

You get a full refund. If a mistake on our side analyses footage that doesn’t match your rules, we refund the cost of that analysis, no questions asked. Contact support@framesports.ai and we’ll sort it.

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What happens after a match

Your Analysis Settings decide how a matched session is handled: the turnaround you’ve chosen, whether we wait for an off-peak window before starting, and whether we analyse both sides of the match. Change them any time on Settings → Automatic Uploads.