Automatic Uploads

Automatic uploads watch your connected footage source, such as Veo, Hudl or YouTube, and analyse your new games without you uploading them. This page explains which games we analyse, how to pause automatic uploads, how to get your credits back, and why a game was or was not uploaded. If we analysed a game you did not want, you can get your credits back from the session page. To stop automatic uploads, go to Settings → Automatic Uploads and press Pause on the Pause row. To approve each game yourself instead, choose Ask every time under Permissions and press Save. To connect a source, see Video Sources. For YouTube, see YouTube Automatic Uploads. To upload a game yourself, see Uploading and Analysis.

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Which games do we analyse?

The Permissions setting on Settings → Automatic Uploads decides which new videos we analyse. If we analysed a game nobody at your club asked for, this setting is why. It has three modes: To change the mode, choose it under Permissions and press Save. If you leave the page before you press Save, we ask first, and your club stays on the mode it had. If you connect a source before you have written any rules, your club is on Ask every time, so nothing is analysed until a coach says yes. Whatever the mode, we only analyse a video automatically when all of these are true:

• It holds one full game of rugby.
• The match was played in the last 7 days.
• It arrived in your source after you connected the source.
• Automatic uploads were on when we found it. See Pause or turn off automatic uploads.
• On the Individual plan, you had sessions left in your billing period when we found it.

This chart shows how we decide about a new video:

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Custom rules

On Custom rules you write, in your own words, which games to analyse. To write them, go to Settings → Automatic Uploads, choose Custom rules under Permissions and press Edit rules. This opens the Custom rules page, which has a box for your rules and a list of your latest videos. We read your rules against each new video’s title, its date and your club’s published fixtures. Each video gets one of three answers: If we cannot check a video against your rules, we email your coaches and admins about it, the same as for Not sure. A skip never hides or deletes a video.

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Writing your rules

Write your rules the way you would brief a new team manager: which teams to analyse, and which to skip. Name the team, the age grade or the competition, because those are what a video title and a fixture list show. To start from a rule that works, press Examples above the box and pick one. These rules work:

• “Upload all 1st team men’s games. Skip preseason friendlies and training.”
• “Upload the 1st XV and the 2nd XV. Skip everything else.”
• “Upload every under 18s match. Skip the under 16s and the minis.”
• “Upload women’s 1st team league and cup matches only.”
• “Upload all senior men’s matches. Skip sevens tournaments.”
• “Upload the colts. Skip the friendlies.”

These rules do not work, because nothing about a video can show them:

• “Only the important games.” Name the team or the competition instead.
• “Upload the matches where we played well.” We decide before the game is analysed.
• “Skip the games where the camera was in a bad spot.” We do not watch the footage before we decide.

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Test your rules before you save them

To see what your rules would do, press Test under the box. We read your rules against your latest videos, and each video in the list shows Upload, Skip or Ask. Ask means your rules do not settle that video, so we would email you about it. After you test, press Apply to save your rules. Apply stays off until you have tested the words in the box. Apply also puts your club on Custom rules, if it was on another mode. Your saved rules apply to every video we find after you press Apply. A video we found earlier is checked against the rules you had then. See Do new settings change the videos you already found?

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Answer the questions about your rules

Sometimes a question appears under the rules box, one at a time. We ask when your rules do not say which games to upload, or when your video titles use a name your rules do not explain. For example, “What does D2 mean in your video titles?” or “Which games should we upload?”. To answer a question:

1. Pick an answer. If none of them fit, pick Something else and type your own answer.
2. Check the sentence shown next to Adds. This is the sentence we add to your rules.
3. Press Save. The sentence goes at the end of your rules, after your own words.

Test and Apply stay off until you answer every question. When you have answered them, press Test to see what your new rules would do.

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Ask every time

On Ask every time, every new video becomes a question for your club. We also ask on Custom rules, when your rules are not sure about a video or when we cannot check it. Each coach and admin gets one email that names the video, with one link. The link opens a page with two buttons: Start the analysis and Skip this game. Nothing is analysed and no credits are spent until somebody presses Start the analysis. Pressing it orders the analysis, and it is charged like any other session. A skipped game is never asked about again. A session started this way counts as uploaded by the coach who pressed Start, so their notifications and your usage page name them. A question stays open until 7 days after the match. After that, the video shows as Not uploaded, and you can still analyse it yourself. To stop the emails, choose Custom rules or Upload everything under Permissions and press Save. The new mode applies to the videos we find after you save. Your coaches can still answer the questions we already sent.

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Do new settings change the videos you already found?

No. When we find a video, we decide who answers for it, using your settings at that moment. A change you make later applies to the videos we find after the change:

• A video we asked your coaches about stays with your coaches when you change Permissions. They can answer it until 7 days after the match.
• A video we are checking against your rules is checked against the rules you had saved when we found it. If you change your rules or Permissions during the check, we still finish the check and act on its answer.
• A video we found while automatic uploads were off stays Not uploaded when you press Resume or pay. So does a video we had not finished with when you paused. See Pause or turn off automatic uploads.
• A video we found when your Individual plan had no sessions left stays Not uploaded in your next billing period.

To analyse one of these videos now, open it on your Sessions page and press Download and analyse.

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Pause or turn off automatic uploads

To stop automatic uploads for a while, pause them. Nothing is analysed automatically while you are paused.

1. Go to Settings → Automatic Uploads.
2. On the Pause row, press Pause.
3. Choose 1 week, 2 weeks, 1 month, 3 months or Until I resume, or pick a date on the calendar.
4. Press Pause.

The Pause row then shows a yellow label saying Paused until and the date, or Paused until you resume. To start again early, press Resume on the same row. To choose a different date, press Change. We keep finding new videos while you are paused. They show on your Sessions page as Not uploaded. When you open one, it says Did not upload. Automatic uploads were off when we found it. Pausing also stops the videos we had not finished with. A video we were still deciding about, or had said yes to but not started, shows as Not uploaded too, and any question we sent your coaches about it closes. Pressing Resume does not bring back any of these videos. We start again with the next games we find. To analyse one of them, open it and press Download and analyse. Automatic uploads are also off at these times:

• During a free trial, until you pay for your first analysis or your subscription starts.
• While your subscription is paused, and after you cancel it.

When you pay or your subscription starts again, we analyse the games we find from then on. The videos we found while automatic uploads were off stay Not uploaded. A video we had not finished with when your subscription stopped goes ahead if you pay within 7 days of the match. To keep finding every game but decide each one yourself, choose Ask every time under Permissions and press Save instead of pausing. To stop using one source altogether, find it under Footage sources on Settings → Automatic Uploads, press the three dots (⋯) on its row and choose Disconnect. When you disconnect a source:

• We stop looking at the source for new videos.
• The videos it found that are not sessions yet leave your Sessions page, and are not analysed. Connect the source again and they come back.
• Sessions already made from its videos stay, and nothing already analysed changes.

Only admins can disconnect a source.

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Get your credits back

If automatic uploads analysed a game you did not want, and nobody at your club chose it, you get your credits back. That covers the wrong team, a friendly, a training session, or a match you had already uploaded yourself. You do it yourself from the session page, and you do not need to email us.

1. Open the session.
2. Press the three dots (⋮) at the top right of the page.
3. Choose Problem with this session.
4. Choose I did not want this analysed.
5. Under Delete this game and get the credits back?, press Next.
6. Under Update your rules to prevent further mistakes, change your rules so videos like this one are skipped, then press Save. To leave them as they are, press Skip.
7. Check your report, then press Delete and refund.

The credits are back on your account straight away. The session is deleted for good: you cannot restore it, and links to it stop working. If both teams were analysed, the credits for both come back together. This is a credit refund, not money back to a card. You can do this when all of these are true:

• Our automatic upload rules picked the game up, and nobody at your club uploaded it.
• No coach approved it when we asked about it, for example with Ask every time.
• The analysis is finished.
• Your club paid credits for it.
• You are an admin or a coach on the account.

There is no time limit and no limit on how many games you refund. If one of the conditions is not true, the app says why. For a game your club uploaded or a coach approved, it shows who did it and when.

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The same match was analysed twice

If you uploaded a match yourself and automatic uploads analysed it as well, keep your own copy and refund the automatic one with the steps in Get your credits back. For the other ways a match ends up analysed twice, see The same match was analysed twice.

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The game is still analysing

You do not have to wait for the analysis to finish. Open the session, press the three dots (⋮) at the top right, choose Cancel analysis and tell us why. A game our automatic upload rules picked up comes back in full, and the session is deleted. See cancelling a session. If you want to keep the game and only need to add your players, add your team sheet while it is processing.

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Stop it happening again

To stop the wrong games coming through, choose one of these on Settings → Automatic Uploads:

1. Make your rules clearer. Name the team the way a video title or fixture list would: men’s or women’s, the age grade and the level. For example: “Upload senior men’s 1st XV league matches. Skip the 2nd XV, the colts and friendlies.” See Writing your rules.
2. Choose Ask every time under Permissions and press Save, to approve each game yourself.
3. Pause automatic uploads, to stop us analysing for a while. See Pause or turn off automatic uploads.

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Does it cost credits?

Yes. A game we analyse automatically is paid for in credits, the same as a game you upload yourself, at the cost set by your Analysis Settings. On Custom rules and Upload everything you do not confirm each game: your rules are the confirmation. On Ask every time nothing is spent until a coach presses Start the analysis, and pressing it orders a paid analysis. Your Analysis Settings, on Settings → Automatic Uploads, decide how each game is analysed: the turnaround, whether we wait for the cheaper off-peak time before starting, and whether we analyse both teams. To see your balance, go to Settings → Billing. See Billing & Credits for how credits work. If you did not know automatic uploads were on, open Settings → Automatic Uploads. To approve each game yourself, choose Ask every time under Permissions and press Save. To stop them for a while, pause automatic uploads. If we analysed a game you did not want, get your credits back.

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When will my game be uploaded?

Once your game is on your camera’s site, we find it at our next check, decide within minutes, and its analysis usually starts within a day. Your Sessions page shows where the game is at every step, in the In progress section under the page title. See See what is in progress. Your game gets there in five steps:

1. Your camera’s site finishes the video. We can only see a game once Veo, Hudl, YouTube or your other source has finished processing it and it shows in your account there. On Veo this can take a few hours after the final whistle.
2. We check your source. From Saturday noon to Tuesday noon we look every few hours, because that is when clubs upload their matches. See How often do we check your source? To make us look now, press Refresh on your Sessions page.
3. We decide. On Custom rules we check each new video against your rules within a few minutes of finding it. If your rules do not settle it, or we cannot check it, we email your coaches instead. On Ask every time we email your coaches straight away. On Upload everything there is nothing to check.
4. We queue it for analysis. When the answer is yes, the video shows Analysing on your Sessions page, with Usually starts within a day. There is nothing for you to do.
5. We analyse it. The video becomes a session, which also shows Analysing, and the turnaround in your Analysis Settings starts. You get a message when the analysis starts and another when it is ready.

We only take footage that arrives after you connect a source. Games that were already there are never analysed automatically, so connecting a source never spends credits on last season’s games.

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How often do we check your source?

How often we look depends on your source:

• Veo and Hudl: we use smart scheduling. From Saturday noon to Tuesday noon, your time, we look every four hours, because most clubs upload their matches over the weekend. For the rest of the week we look once a day. If no new video arrives for two weeks, for example in the off-season, we look once a day until one does. This prevents unnecessary reloads of your library, and a new video still reaches us within a day.
• Every other source: we look every four hours.

To see when we look next, open Settings → Automatic Uploads. Each Veo or Hudl source shows Next check in and a time, for example Next check in about 3 hours. Press Smart scheduling next to it to read how the schedule works. You never have to wait for our next look. To make us look now, press Refresh on your Sessions page.

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See when we last checked your source

One line under the Sessions title says whether automatic uploads are on and when we last looked at your source. It is there on a phone as well as on a computer. The same line is at the top of Settings → Automatic Uploads. The line reads one of these ways: When a video from your source is still on its way, the line ends with how many, for example 1 video in progress below. Those videos are in the In progress section under the line. See See what is in progress. To check now, press Refresh on the line. It reads Checking Veo… while we look, and your list updates by itself when we finish. You can also press the three dots (⋮) at the top right and choose Refresh Veo (or Refresh sources). Admins and coaches can refresh. If your video is still missing after a refresh, press Can’t see your video? on the line. It opens The game is not on my Sessions page at all. If your source has stopped working, a red message at the top of your Sessions page says so. Press View on it to fix the source on Settings → Automatic Uploads.

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Check that Veo or Hudl is connected

Under a Veo or Hudl source on Settings → Automatic Uploads, two lines say how its connection stands. We connect to Veo and Hudl two ways, with your club’s login and with our import account on your team, so your games keep arriving if one of them stops working.

• Your Hudl login works means we can sign in with your login. While we check, it says Checking your Hudl login.
• <address> is on your Hudl team means our import account has joined your team. While it joins, it says Adding <address> to your Hudl team.

On a Veo source the lines name Veo. Adding our import account is our job, so there is nothing for you to do on either line. If we cannot add it, for example because your login is not allowed to add team members, your games keep importing through your login.

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See what is in progress

The In progress section on your Sessions page lists every game you are still waiting for, so you do not have to look for it among your finished sessions. It holds the videos we found in your source that are not finished, and the sessions you uploaded yourself that are not finished. To find out where your game is:

1. Open your Sessions page.
2. Look for In progress, directly under the page title and above the search box. It is there in the grid, the table and the calendar. If you have typed in the search box or set a filter, clear it first: the section is hidden while you search or filter.
3. Find your game by its name and date. A video from your source also says where it came from, for example From your Veo.
4. Read the status on its row. A grey status, such as Analysing, means we are working on it. A red status means we are waiting for you.
5. Read the words that follow the status. They say when to expect the next step, for example Usually starts within a day or Choose by 11 Oct.
6. To read more about a status, press it. A short explanation opens on the same page.

When the status is red, the row has one button: When the analysis finishes, the game leaves In progress and is listed with your other sessions. The section shows eight games, with the ones waiting for you first. If you have more, a link under them says how many, for example Show all 12. Press it to see the rest, and press Show fewer to fold them away again. A game that is waiting for you is always shown, however many there are. Only games from the last 30 days are listed. When nothing is in progress, the section is not on the page. A game in the section is not shown a second time in the grid or table under it.

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See where each video is

Every video we find in your source is on your Sessions page. A label on each one says where it is and, when something is still to happen, when: A video from the last 30 days with one of the first three labels is in the In progress section at the top of your Sessions page. See See what is in progress. A video marked Uploaded or Not uploaded is in your list with your sessions, by date. Settings → Automatic Uploads also lists your newest videos under Recent videos, with the same labels. A video waiting on you has a Decide button there too. To see only your sessions, press Hide external videos in the filters. Press Show external videos to bring the videos back. To take one video off your Sessions page for good, press the three dots (⋮) on the video and choose Hide. We stop showing it and do not ask you about it again. You cannot undo this.

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Analyse a video now

You never have to wait for us. Open any video on your Sessions page that is not marked Analysing or Pending decision from you, and choose one of these:

• Download and analyse: choose your turnaround and which teams, see what it costs, then press Analyse now. This is the same as uploading the game yourself, without needing the link.
• Download without analysing: bring the footage in to watch and clip, with no analysis and no credits spent.

If the same match is already a session on your account, the dialog tells you and links to it, so you do not pay for it twice. A video marked Pending decision from you offers Decide instead. It opens the same page as the email we sent, where you choose Start the analysis or Skip this game. On the Individual plan, once you have analysed your sessions for this billing period, Download and analyse tells you the date your next session can be analysed instead, and nothing is analysed.

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Why wasn’t my game uploaded?

Open the video on your Sessions page. If it is marked Not uploaded, the first line says why, for example Did not upload. This session didn’t match your rules. Under it you see when that was decided, and a Change your rules link. This list gives each reason you can see there, and what to do about it. Where a reason names your source, it says Veo here.

• This session didn’t match your rules. Analyse it now, and make your rules clearer so the next one comes through.
• It is not one full match. Upload each half yourself. We only analyse a video that holds a whole game. A first half on its own, a second half saved as its own video, a highlights clip or a training session is skipped. If your camera split the game into halves, go to Sessions → New Session and upload both. We join them into one session, so you pay for one match.
• It is too short to be a full match. A video under 10 minutes is never a full match. Some cameras tell us a video’s length only later, so this can happen to a video we had already said yes to. A video a coach chose with Start the analysis is analysed whatever its length.
• It looks like a different sport. A title such as “Girls Hockey” or “Football vs.” with no mention of rugby is skipped. If it is a rugby match, analyse it now.
• It is the same recording as another video on your sessions list. We decide about the first copy only. Open that one instead.
• Your club chose to skip it. A coach pressed Skip this game.
• It was already on your Veo before you connected it. Analyse it now if you want it.
• Automatic uploads were off when we found it. You had paused automatic uploads, you were on a free trial, or your subscription was paused or cancelled. Pressing Resume or paying later does not upload this video. Analyse it yourself if you want it. See Pause or turn off automatic uploads.
• Automatic uploads stopped before anyone decided on it. Automatic uploads were on when we found the video, and they stopped before we or your coaches decided about it. If you paused them, pressing Resume does not bring it back. If your subscription stopped, the video waits for a decision again once you pay, within 7 days of the match. You can also analyse it yourself.
• Automatic uploads stopped before we set it up. We said yes to the video, and automatic uploads stopped before the session was ready. If you paused them, pressing Resume does not bring it back. If your subscription stopped, it shows Analysing again once you pay, within 7 days of the match. You can also analyse it yourself.
• Your Individual plan had no sessions left in its billing period when we found it. We do not upload a video we find then, and your next billing period does not change that. Analyse it yourself if you want it. To analyse more now, see your plan on Settings → Billing.
• A line that gives the date your next Individual session is available. This is a video we had already said yes to when your plan ran out of sessions. If that date is within 7 days of the match, the video shows Analysing again on that date and we analyse it then.
• Nobody decided on it within 7 days of the match, or We did not set it up within 7 days of the match. We only analyse a game automatically in the week after it was played. After that, analyse it yourself.
• Nobody decided on it. We did not check this video when we found it. Analyse it yourself if you want it.
• You disconnected your Veo. We no longer decide on its videos. Analyse it now, or connect the source again on Settings → Automatic Uploads.

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The game is not on my Sessions page at all

If the video is not on your Sessions page, we have not found it yet. Look first in the In progress section under the page title, where a video we are still working on is listed. If it is not there either, press Refresh on the line under the Sessions title. If it is still missing:

• Your camera’s site may still be processing it. Check that the game plays on Veo, Hudl or your other source, then refresh again.
• Your source may have lost its connection. Open Settings → Automatic Uploads and reconnect it. If it keeps dropping, contact support@framesports.ai.
• The video may have been deleted from your camera’s site. When Veo, Vimeo or Google Drive tells us a video is gone, it leaves your Sessions page and we do not analyse it, even if we had said yes to it. If the video comes back on your camera’s site, it comes back on your Sessions page too.
• You disconnected the source. When you disconnect a source, the videos it found that are not sessions leave your Sessions page. Connect the source again on Settings → Automatic Uploads and they come back. Sessions already made from its videos stay.
• You may have hidden it. A video hidden with Hide does not come back.

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Who uploaded a session?

To see how a session got onto your account, open it and go to Settings. The Upload card shows who uploaded it. For a session we uploaded automatically, it also shows the Decision, Matched your rules, with two buttons:

• Edit Rules opens your rules on Settings → Automatic Uploads.
• Report as wrong + refund starts the refund for a session you did not want. See Get your credits back.

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Frequently Asked Questions