Documentation Index
Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
Use this file to discover all available pages before exploring further.
Pricing
Framesports pricing varies depending on which region you’re in and how much footage you upload into Framesports to get processed. Many clubs fall under agreements with governing bodies that Framesports works with.- If you’re a governing body interested in finding out what Framesports could cost for you, please email us at support@framesports.ai for a custom quote.
- If you’re a coach, player, team, parent, or any other user type, please go to www.framesports.ai, log in or upload a demo, and navigate to the Billing tab in Settings to view the pricing associated with your account.
- If you’re slightly unsure on anything, please contact support@framesports.ai for assistance.
Credits
Credits allow you to analyse games and decide on different options for your analysis, such as whether to collect data from both teams. The pricing of credits varies depending on your region and whether you fall under a governing body working with Framesports. Please visit the Billing tab in your Account Settings to view the pricing of credits associated with your account.Finding and Downloading Invoices
- Go to the Billing tab in your Account Settings.
- Click Edit Billing Details.
- Scroll to the bottom of the page and click on your invoices to download them.
Changing Your Payment Method
Go to Settings → Billing and click Edit Payment Method. You can update your card details or switch to a different payment method through our secure payment portal (powered by Stripe).Billing Page Access Restrictions
The billing page is restricted to Admin users only. If you need access to billing, ask your account admin to upgrade your role to Admin in Settings → Account Users.Reviewing Your Billing History
Go to Settings → Billing and press Edit Billing. Scroll down to view all of your invoices. Each one shows the date, amount, and the reason for the charge (e.g. session analysis, subscription renewal, or season pass purchase). If anything looks unexpected, contact us at support@framesports.ai and we’ll investigate.Managing Your Subscription
Your subscription can be paused at any time from Settings → Billing. You won’t be charged during the pause period, and any remaining credits carry over. This is useful during the off-season.Payment and Invoices
Go to Settings → Billing to view your billing history, download invoices as PDF, and update your payment method through our secure Stripe portal. We accept Visa, Mastercard, and most major cards. If you have payment issues (international card restrictions, currency conversion limits, or unsupported card types), contact the team for alternative payment options.Billing Access
The billing page is restricted to Admin users only. If you need billing access, ask your account admin to upgrade your role in Settings → Account Users.Refunds
Absolutely. If you were charged for a session you didn’t intend to analyse, or if there was a billing error, contact us immediately at support@framesports.ai. We’ll review the charge and issue a refund. Refunds are typically processed within 1-2 business days.Checking Credits and Billing
- Click your Account Settings.
- Click the tab called Billing.
Frequently Asked Questions
How much does Framesports cost?
How much does Framesports cost?
Framesports pricing varies depending on which region you’re in and how much footage you upload into Framesports to get processed. Many clubs fall under agreements with governing bodies that Framesports works with.
- If you’re a governing body interested in finding out what Framesports could cost for you, please email us at support@framesports.ai for a custom quote.
- If you’re a coach, player, team, parent, or any other user type, please go to www.framesports.ai, log in or upload a demo, and navigate to the Billing tab in Settings to view the pricing associated with your account.
- If you’re slightly unsure on anything, please contact support@framesports.ai for assistance.
How do credits work?
How do credits work?
Credits allow you to analyse games and decide on different options for your analysis, such as whether to collect data from both teams. The pricing of credits varies depending on your region and whether you fall under a governing body working with Framesports. Please visit the Billing tab in your Account Settings to view the pricing of credits associated with your account.
Where can I find and download my invoices?
Where can I find and download my invoices?
- Go to the Billing tab in your Account Settings.
- Click Edit Billing Details.
- Scroll to the bottom of the page and click on your invoices to download them.
How do I change my payment method?
How do I change my payment method?
Go to Settings → Billing and click Edit Payment Method. You can update your card details or switch to a different payment method through our secure payment portal (powered by Stripe).
Only certain people on my team can see the billing page. Why?
Only certain people on my team can see the billing page. Why?
The billing page is restricted to Admin users only. If you need access to billing, ask your account admin to upgrade your role to Admin in Settings → Account Users.
Why was I billed a specific amount on a certain date?
Why was I billed a specific amount on a certain date?
Go to Settings → Billing and press Edit Billing. Scroll down to view all of your invoices. Each one shows the date, amount, and the reason for the charge (e.g. session analysis, subscription renewal, or season pass purchase). If anything looks unexpected, contact us at support@framesports.ai and we’ll investigate.
Managing Your Subscription
Managing Your Subscription
Your subscription can be paused at any time from Settings → Billing. You won’t be charged during the pause period, and any remaining credits carry over. This is useful during the off-season.
Payment and Invoices
Payment and Invoices
Go to Settings → Billing to view your billing history, download invoices as PDF, and update your payment method through our secure Stripe portal. We accept Visa, Mastercard, and most major cards.If you have payment issues (international card restrictions, currency conversion limits, or unsupported card types), contact the team for alternative payment options.
Billing Access
Billing Access
The billing page is restricted to Admin users only. If you need billing access, ask your account admin to upgrade your role in Settings → Account Users.
I was charged by mistake. Can I get a refund?
I was charged by mistake. Can I get a refund?
Absolutely. If you were charged for a session you didn’t intend to analyse, or if there was a billing error, contact us immediately at support@framesports.ai. We’ll review the charge and issue a refund. Refunds are typically processed within 1-2 business days.
Where can I check my credits and billing?
Where can I check my credits and billing?
- Click your Account Settings.
- Click the tab called Billing.
Can’t find what you’re looking for? Contact us via the in-app chat in the bottom right corner or at support@framesports.ai.