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Pricing

Framesports is billed as a plan plus credits:
  • Plan — your recurring subscription: Basic, Pro, or Enterprise. Your plan sets unlimited users and unlocks features; you can compare plans and upgrade or downgrade at any time.
  • Credits — the unit that pays for analysing a session. You buy credits and spend them when a session is analysed: when you request an analysis yourself, or when a connected footage source finds a game that matches your automatic upload rules. Analysing both teams collects a full set of data for each side, so it costs more than analysing one team. For an analysis you request yourself, you see the credit cost before you confirm. For automatic uploads, the cost follows the Analysis Settings you chose.
Some clubs fall under agreements with governing bodies that Framesports works with, so the exact pricing for your account can vary.
  • If you’re a governing body interested in what Framesports could cost for you, email us at support@framesports.ai for a custom quote.
  • If you’re a coach, player, team, parent, or any other user, go to 2.framesports.ai, log in (or explore a demo), and open Settings → Billing to see the plan and credit pricing for your account.
  • If you’re unsure about anything, contact support@framesports.ai for assistance.

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Credits

Credits pay for analysing your sessions. When you request an analysis you choose your options — such as whether to collect data from both teams — and Framesports shows you the exact credit cost before you confirm. Analysing both teams collects a full set of data for each side, so it uses more credits than analysing one team. If you have connected a footage source such as Veo or Hudl, credits are also spent automatically. Every new game that matches your automatic upload rules is analysed at the cost set by your Analysis Settings on Settings → Automatic Uploads, without you confirming each one. Only footage that matches a rule is analysed, and only footage that arrives after you connect. If you would rather be asked, choose Ask every time under Permissions on Settings → Automatic Uploads, and nothing is analysed until a coach presses Start. See Automatic uploads for how we decide, and the refund if we ever analyse the wrong session. To view your credit balance and buy more, go to Settings → Billing → Credits.

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Finding and Downloading Invoices

  1. Go to Settings → Billing → Receipts.
  2. Find the invoice you need in the list.
  3. Click it to download the receipt or VAT invoice.

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Reviewing Your Billing History

Go to Settings → Billing → Receipts to view your charges. Each one shows the date, amount, and the reason for the charge (e.g. session analysis, subscription renewal, or a credit top-up). If anything looks unexpected, contact us at support@framesports.ai and we’ll investigate.

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Changing Your Payment Method

Go to Settings → Billing → Payment details to update your card through our secure payment portal (powered by Stripe). We accept Visa, Mastercard, and most major cards. If you have payment issues (international card restrictions, currency conversion limits, or unsupported card types), contact us at support@framesports.ai for alternative payment options.

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If a Payment Fails

If we’re unable to charge your card (for example an expired card or insufficient funds), we’ll email you and your analysis may be paused until the payment goes through. To fix it:
  1. Go to Settings → Billing → Payment details.
  2. Add or update your card.
Once your card is updated we’ll automatically retry the payment and resume your analysis. If you’re still having trouble, contact support@framesports.ai.

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Freezing (Pausing) Your Plan

If your season has finished, you can freeze your plan rather than cancelling it. Freezing pauses your billing while keeping all your data, sessions, and credits. This is useful during the off-season.
  1. Go to Settings → Billing → Plan.
  2. Click Freeze plan.
  3. Confirm when you’d like billing to resume.
You won’t be charged while your plan is frozen, and you can resume any time from the same screen using Resume billing. If you’d like help freezing your plan, contact support@framesports.ai.

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Cancelling Your Subscription

You can cancel a Basic or Pro plan yourself, without contacting support:
  1. Go to Settings → Billing → Plan.
  2. Under Freeze, click Cancel your plan.
  3. Pick why you’re cancelling. Depending on your reason we may offer an alternative first (freezing for the off-season, dropping to Basic, switching to annual billing, or a box to tell us what’s missing). You can take the offer or continue to cancel.
  4. We’ll offer to freeze your plan instead of cancelling, which keeps your data and lets you resume in one click. If you’d still rather cancel, choose the decline option to continue.
  5. Confirm. You’ll be told the date your access ends (or that it ends today), and that unused credits and your footage and match data may be lost. Click Cancel subscription to confirm.
Your plan stays active until the date shown, and you won’t be charged again. We’ll email you a confirmation with that date. If you change your mind before then, go back to Settings → Billing → Plan and click Resume subscription to keep billing going as before. Only account admins can cancel or resume a subscription; coaches and treasurers can see the plan’s status but not act on it. If you’re on an Enterprise or invoice-billed plan, email us at support@framesports.ai and we’ll process the cancellation for you. If you only want to stop billing for the off-season and keep your data, consider freezing your plan instead, which keeps everything active and ready to resume.

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Refunds

If you were charged for a session you didn’t intend to analyse, or if there was a billing error, contact us immediately at support@framesports.ai. We’ll review the charge and issue a refund. Refunds are typically processed within 1–2 business days.

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Giving a Treasurer Access to Billing

If someone handles your club’s invoices and payments but shouldn’t have full account access, you can invite them as a treasurer:
  1. Go to Settings → Billing → Payment details.
  2. Enter their email under Treasurer access and click Send invite.
They’ll receive the club’s invoices (including any raised from the Credits page) and can open the billing pages, but nothing else in the account. An invite shows as Invite sent until they accept, with options to Resend or Withdraw it; once accepted it shows as Active with an option to Remove their access. Only account admins can invite or remove a treasurer.

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Who Can Access the Billing Page

The billing page is restricted to Admin users only, unless you’ve given someone treasurer access (see above). If you need admin access to billing, ask your account admin to upgrade your role to Admin in Settings → Users.

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Frequently Asked Questions

Framesports is billed as a plan (Basic, Pro, or Enterprise) plus credits that pay for analysing your sessions. Some clubs fall under agreements with governing bodies that Framesports works with, so the exact pricing for your account can vary.
  • If you’re a governing body interested in what Framesports could cost for you, email us at support@framesports.ai for a custom quote.
  • If you’re a coach, player, team, parent, or any other user, go to 2.framesports.ai, log in (or explore a demo), and open Settings → Billing to see the plan and credit pricing for your account.
  • If you’re unsure about anything, contact support@framesports.ai for assistance.
Credits pay for analysing your sessions. When you request an analysis you choose your options — such as whether to collect data from both teams — and you’ll always see the exact credit cost before you confirm. If you have connected a footage source, games that match your automatic upload rules are analysed and paid for in credits automatically, without you confirming each one. See Automatic uploads. To view your credit balance and buy more, go to Settings → Billing → Credits.
Yes, for games that match your automatic upload rules. Every new game that matches a rule is analysed automatically at the cost set by your Analysis Settings, without you confirming each one. Footage that was already in your source when you connected is never analysed. If you would rather be asked, choose Ask every time under Permissions on Settings → Automatic Uploads: each new video comes to your coaches and admins with a Start or Skip link, and nothing is analysed until somebody presses Start. If we ever analyse the wrong session, you get a full refund. See Automatic uploads.
Yes. Analysing both teams collects a complete set of data for each side rather than one, so it uses more credits. You’ll see the exact cost before you confirm the analysis, and your credit balance is in Settings → Billing → Credits.
  1. Go to Settings → Billing → Receipts.
  2. Find the invoice you need in the list.
  3. Click it to download the receipt or VAT invoice.
Go to Settings → Billing → Receipts to view your billing history. Each charge shows the date, amount, and the reason (e.g. session analysis, subscription renewal, or a credit top-up). If anything looks unexpected, contact us at support@framesports.ai and we’ll investigate.
Go to Settings → Billing → Payment details to update your card through our secure payment portal (powered by Stripe). We accept Visa, Mastercard, and most major cards.
If we’re unable to charge your card, we’ll email you and your analysis may be paused until payment goes through. To fix it, go to Settings → Billing → Payment details and add or update your card. We’ll automatically retry the payment and resume your analysis. If you’re still having trouble, contact support@framesports.ai.
You can freeze your plan, which pauses billing while keeping all your data, sessions, and credits:
  1. Go to Settings → Billing → Plan.
  2. Click Freeze plan.
  3. Confirm when you’d like billing to resume.
You won’t be charged while your plan is frozen, and you can resume any time from the same screen using Resume billing.
Go to Settings → Billing → Plan and click Cancel your plan under Freeze. Pick a reason, decide whether to take an alternative we offer instead (like freezing), then confirm. Your plan stays active until the date shown and you won’t be charged again; we’ll email you a confirmation. Only account admins can cancel. If you’re on an Enterprise or invoice-billed plan, email support@framesports.ai instead. If you only want to stop billing for the off-season and keep your data, consider freezing your plan instead, which keeps everything active and ready to resume.
Not necessarily: your footage, match data, and unused credits may be lost when you cancel. If you want to keep everything and resume later, freeze your plan instead of cancelling. Freezing pauses your billing while keeping all your data, sessions, and credits active and ready to resume. If you cancel and change your mind before the end date shown, go back to Settings → Billing → Plan and click Resume subscription.
If you were charged for a session you didn’t intend to analyse, or if there was a billing error, contact us immediately at support@framesports.ai. We’ll review the charge and issue a refund. Refunds are typically processed within 1–2 business days.
The billing page is restricted to Admin users only, unless you’ve given someone treasurer access. If you need admin access to billing, ask your account admin to upgrade your role to Admin in Settings → Users.
Yes. Go to Settings → Billing → Payment details and enter their email under Treasurer access, then click Send invite. Once they accept, they’ll receive the club’s invoices and can open the billing pages, but nothing else in the account. Only account admins can send or remove a treasurer invite.
Can’t find what you’re looking for? Email us at support@framesports.ai.