Managing Roles and Access
Admins have full control over the account, including managing billing, inviting new members, and changing user roles. If you need to promote someone to admin, navigate to Settings → Account Users and update their role. Only existing admins can make this change. To remove someone from your account, find them in the Account Users list and remove them. They’ll lose access immediately, though their historical data remains in the system. If you’ve accidentally lost admin access and there are no other admins on the account, contact the Framesports support team to have your access restored.Frequently Asked Questions
How do I create my account?
How do I create my account?
- Visit the Framesports website and click Sign Up.
- Enter your name, email, and password.
- You’ll be taken through a short onboarding flow where you’ll set up your club name, connect a video source, and choose your plan.
- Once your account is live, you’ll see demo data from a sample Rotterdam match so you can explore the platform before uploading your own footage.
What happens after I sign up?
What happens after I sign up?
Your account comes pre-loaded with a demo game (a sample Rotterdam match) so you can explore every feature — stats, player profiles, clips, social media graphics — without uploading anything. Once you upload and analyse your first real game, the demo data is automatically removed.
How do I invite my coaching staff?
How do I invite my coaching staff?
Go to Settings → Account Users and send an invitation by entering your colleague’s email address. They’ll receive an email with a link to join your account. You can assign them as a Coach (can view everything) or Admin (can also manage billing and account settings).
What are the different user roles?
What are the different user roles?
Framesports has several user roles:
- Admin — full access to everything including billing, account settings, and user management. Can invite new members and change roles.
- Coach — can view all games, stats, players, and analysis. Cannot access billing or change account settings.
- Player — can view their own stats, clips, IDP, and highlight reels. Cannot see other players’ individual data or team admin features.
How do I make someone an admin?
How do I make someone an admin?
Go to Settings → Account Users, find the person, and change their role to Admin. Only existing admins can promote others to admin.
I accidentally lost admin access — how do I get it back?
I accidentally lost admin access — how do I get it back?
If you’re locked out of admin, ask another admin on your account to re-assign your role. If there are no other admins, contact us with your account email and we’ll restore your access.
How do I remove someone from my account?
How do I remove someone from my account?
Go to Settings → Account Users, find the person, and remove them. They’ll lose access to your team’s data immediately. If they had a player account, their historical stats remain in the system but they can no longer log in to view them through your account.
Can’t find what you’re looking for? Contact us via the in-app chat in the bottom right corner or at support@framesports.ai.