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Getting Started

Framesports makes it easy to get your club up and running. Start by signing up at 2.framesports.ai. You’ll set up your club name, connect a video source, and choose a plan during onboarding.

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Demo Mode

Until you upload your first full session, your account starts in demo mode:
  • Pre-loaded with demo footage and data so you can see how everything works
  • Follow the demo wizard to get a guided tour of each feature
  • Includes a public URL that requires no sign-in, making it easy to share with coaches or committee members before they’ve created an account
  • Disappears automatically once your first full session has finished processing (10-minute demo analyses do not remove demo mode)

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Inviting Coaching Staff and Users

To invite your coaching staff or other users to the platform:
  1. Go to Settings → Users
  2. Click Invite Users
  3. Choose how to invite them:
    • Join Link: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the Add Players / Add Coaches toggle to set what role they’ll get when they join.
    • Direct Invite: enter their email addresses to send an invite directly.

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Adding Players

Signing up your players to Framesports is easy:
  1. Go to Settings → Users
  2. Click Invite Users
  3. Choose how to invite them:
    • Join Link: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the Add Players toggle to set their role when they join.
    • Direct Invite: enter their email addresses to send an invite directly.
If you have a lot of players to add at once, click Upload list on the invite page and choose a spreadsheet, PDF or screenshot of your squad list (up to 10MB). The app reads out the email addresses (up to 500) and fills in the invites for you to check roles before sending.

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Invite states

On Settings → Users an invite sits under Pending invitations until the person accepts it. Someone who signs up without using their invite link is asked to Create a club. Send them the join link, or resend the invite from Settings → Users; either works even though they already have an account.

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Joining as a player

If your team already uses Framesports, ask your coach for the join link and sign up with your own email address. Once your coach has you on the roster you land on your player dashboard; until then you see the team’s home page. Signing up tries to match you to your name on the team’s teamsheets. If it can’t — an initial, a different spelling — you stay on the team’s home page with a Set your player to get stats prompt. Pick yourself from Settings → Personal → Player and your sessions, clips and stats follow you straight away. See Linking Your Account to Your Player Profile.

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The setup checklist

Admins and coaches on a new account see a setup checklist on the home page. It is optional. While it is incomplete you get reminder messages; they stop when it is complete.

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Signing out

Click your name at the bottom of the sidebar and choose Sign out.

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User Roles and Permissions

Each person you invite can be assigned a role:
  • Admin: full control of the account, including billing and settings
  • Coach: can edit and manage sessions, stats, analysis, and players — like an admin for session work
  • Member: anyone on the account without an admin or coach role, apart from a billing-only treasurer (below). They can view sessions, stats, and clips but can’t edit. A member linked to their own player profile lands on their own dashboard, with their stats and clips.
  • Treasurer: billing and invoices, on top of what a member can open. Someone you invite only as the treasurer sees the billing pages and nothing else.

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Seeing Who Has Watched a Session

Admins and coaches can see which sessions each person has watched:
  1. Go to Settings → Users
  2. Click the eye icon next to the person
The list shows each session and when the person first opened it. A session counts as watched as soon as the person opens it, on any tab. For players, opening their own clips for a session also counts. Views from before October 2026 only show for players.

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Promoting a User to Admin

  1. Go to Settings → Users
  2. Click the person’s name to open their access panel
  3. Tick Admin
Only existing admins can make this change.

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Removing a User

  1. Go to Settings → Users
  2. Click their name to open their access panel
  3. Press Remove from your club (the button names your club) and confirm
They’ll lose access immediately, though their historical data remains in the system.

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Deleting Users

Removing someone from the account (above) is as far as an admin can go: it takes away their access and keeps their historical data. Their login is theirs, so if they want it and their data deleted, they ask us themselves; see Privacy and Safeguarding. An invitation that has not been accepted yet sits under pending invitations on Settings → Users. Open the menu on the invitation and click Delete.

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Restoring Admin Access

  1. Check who the other admins are on your account in Settings → Users.
  2. Ask one of them to restore your role. This is the fastest way.
  3. If there are no other admins, choose Contact us in the app (the menu under your name at the bottom of the sidebar) or email support@framesports.ai.

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Changing Your Phone Number

  1. Go to Settings → Contact Information
  2. Update the text in the phone number field
  3. Your change saves automatically when you click away from the field. Your new phone number will be used for all future notifications.

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Changing Your Email

  1. Go to Settings → Contact Information
  2. Update the text in the email field
  3. Your change saves automatically when you click away from the field. Your new email will be used for login and all future communications.

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Changing Your Password

  1. Sign out of your account
  2. Go to 2.framesports.ai and press Sign In
  3. Click Forgot your password?
  4. Enter your email address and wait for the password reset email
  5. Follow the link in the email to set a new password

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Missing Password Reset Email

  1. Wait 5 minutes for the email to arrive.
  2. Check your spam or junk folder.
  3. If it’s still not there, email us at support@framesports.ai and we’ll help you get back in.

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Mobile App

No. Framesports directly integrates into WhatsApp rather than a standalone mobile app to increase user engagement.

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Frequently Asked Questions

  1. Go to 2.framesports.ai and click Create a club (the “Don’t have a club yet?” link under the sign-in form).
  2. Enter your name, email, and password.
  3. You’ll be taken through a short onboarding flow where you’ll set up your club name, connect a video source, and choose your plan.
  4. Your account starts in demo mode, pre-filled with stock data from a sample match so you can see what a fully set-up account looks like. Demo mode disappears automatically once your first full session has finished processing (10-minute demo analyses do not remove demo mode).
Your account starts in demo mode with a pre-loaded sample match. Here’s how it works:
  1. Explore the platform freely with demo data already in place (stats, player profiles, clips, social media graphics).
  2. Follow the demo wizard, which guides you through each feature step by step.
  3. Share the demo with your club. Demo mode includes a public URL that requires no sign-in, so coaches and committee members can see what Framesports looks like before creating an account.
  4. Upload your first full session when you’re ready. Demo mode disappears automatically once that session has finished processing. 10-minute demo analyses do not remove demo mode.
  1. Go to Settings → Users
  2. Click Invite Users
  3. Choose how to invite them:
    • Join Link: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the Add Players / Add Coaches toggle to set what role they’ll get when they join.
    • Direct Invite: enter their email addresses to send an invite directly.
Signing up your players to Framesports is easy:
  1. Go to Settings → Users
  2. Click Invite Users
  3. Choose how to invite them:
    • Join Link: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the Add Players toggle to set their role when they join.
    • Direct Invite: enter their email addresses to send an invite directly.
If you have a lot of players to add at once, click Upload list on the invite page and choose a spreadsheet, PDF or screenshot of your squad list (up to 10MB). The app reads out the email addresses (up to 500) and fills in the invites for you to check roles before sending.
Each person you invite can be assigned a role:
  • Admin: full control of the account, including billing and settings
  • Coach: can edit and manage sessions, stats, analysis, and players — like an admin for session work
  • Member: anyone on the account without an admin or coach role, apart from a billing-only treasurer (below). They can view sessions, stats, and clips but can’t edit. A member linked to their own player profile lands on their own dashboard, with their stats and clips.
  • Treasurer: billing and invoices, on top of what a member can open. Someone you invite only as the treasurer sees the billing pages and nothing else.
  1. Go to Settings → Users
  2. Click the person’s name to open their access panel
  3. Tick Admin
Only existing admins can make this change.
  1. Check who the other admins are on your account in Settings → Users.
  2. Ask one of them to go to Settings → Users, click your name, and tick Admin. This is the fastest way to restore access.
  3. If there are no other admins on the account, choose Contact us in the app or email support@framesports.ai. We can restore your access.
  1. Go to Settings → Users
  2. Click their name to open their access panel
  3. Press Remove from your club (the button names your club) and confirm
They’ll lose access immediately, though their historical data remains in the system.
Removing someone from the account is as far as an admin can go: it takes away their access and keeps their historical data. Their login is theirs, so if they want it and their data deleted, they ask us themselves; see Privacy and Safeguarding. An invitation that has not been accepted yet sits under pending invitations on Settings → Users: open the menu on the invitation and click Delete.
  1. Go to Settings → Contact Information
  2. Update the text in the phone number field
  3. Your change saves automatically when you click away from the field. Your new phone number will be used for all future notifications.
  1. Go to Settings → Contact Information
  2. Update the text in the email field
  3. Your change saves automatically when you click away from the field. Your new email will be used for login and all future communications.
  1. Sign out of your account
  2. Go to 2.framesports.ai and press Sign In
  3. Click Forgot your password?
  4. Enter your email address and wait for the password reset email
  5. Follow the link in the email to set a new password
  1. Wait 5 minutes for the email to arrive.
  2. Check your spam or junk folder.
  3. If it’s still not there, email us at support@framesports.ai and we’ll help you get back in.
You signed up without using your invite link. Use the join link your coach sent, or ask them to resend the invite from Settings → Users; either works even though you already have an account.
Ask your coach or an admin for the join link, then sign up with your own email. Once your coach has you on the roster you land on your player dashboard; until then you see the team’s home page.
Click your name at the bottom of the sidebar and choose Sign out.
The setup checklist on your home page is not complete. It is optional; the reminders stop as soon as every step is done.
No. Framesports directly integrates into WhatsApp rather than a standalone mobile app to increase user engagement.
Can’t find what you’re looking for? Choose Contact us from the menu under your name in the sidebar, or email support@framesports.ai.