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There are two kinds of deletion:
  • Your own login. This deletes you: your login and personal details. Your club carries on without you. You can do this yourself in the phone app, or ask us by email. Your login is kept for 30 days and then deleted for good.
  • Your whole club account. This deletes the club and everything on it, for everyone. Only the club’s owner can ask for it, by email. See Delete your whole club account.

Delete your own login in the phone app

You delete your account from the phone app’s settings. You need to be signed in.
  1. Open the Account tab.
  2. Tap Settings.
  3. Under Personal, tap Delete account.
  4. Type DELETE in the box and tap Delete account.
The app signs you out on every device straight away. Your clubs stop seeing you as a member.

Ask us to delete your own login

If you don’t have the phone app, or you can’t sign in, email us and we delete it for you. Email support@framesports.ai from the email address on your account and ask us to delete your account. A person on our team handles every request and replies to confirm when it is done.

What is deleted with your login

These are deleted from Framesports when your login is deleted:
  • Your login, name, email address and phone number
  • Your notifications, on your phone and everywhere else
  • Your place in every club you belong to
We also delete your details from the tools we use to send messages and answer support requests.

What stays with your club

Your club keeps what you made for it, because it belongs to the club:
  • Sessions, stats, clips and presentations
  • Comments and anything else you shared, without your name

How the 30 days work

Your login is kept for 30 days after you ask, so you can change your mind. To keep your account, sign in again before the 30 days are up. Everything comes back, including your place in your clubs. After 30 days your login is deleted for good and can’t be brought back.

If the app says you can’t delete your login

Some logins can’t be deleted from the app. The app tells you why before you type anything.
  • You own a club. A club needs an owner. Make someone else the owner on the website first, or ask us to delete the whole club (see below).
  • Your account works for Framesports. Email support@framesports.ai and we delete it for you.

Delete your whole club account

Your club account holds your club’s sessions, footage, players and members. Deleting it deletes the club for everyone, not just you. You can’t delete a club account in the app or on the website. The club’s owner asks us by email:
  1. Email support@framesports.ai from the club owner’s email address.
  2. Say which club you want deleted and that you want the whole club account deleted.
  3. A person on our team checks it with you, deletes the club, and replies to confirm when it is done.

What is deleted with the club

  • The club’s name, logo and details
  • Every session, with its footage, stats, clips and comments
  • Every player, team and presentation
  • Pending invitations and links you shared
The club’s subscription is cancelled straight away and its saved cards are removed. Its footage is removed from our video storage 30 days later.

What happens to members

  • Members who only belong to this club are deleted too: their login, name, email address and phone number.
  • Members who also belong to another club keep their login and their other clubs. They just lose their place in this one.

Sessions shared with other clubs

If your club shares sessions with another club, a league or a governing body, they keep their copy. We don’t change or delete anything another club can still see. Clubs that are part of a league or governing body are deleted by our team by hand, so it can take a little longer.

There is no 30 days for a club

Deleting a club account can’t be undone. Unlike your own login, there is no 30 days to change your mind, so be sure before you ask.

Frequently Asked Questions

In the phone app, open Account, tap Settings, then Delete account under Personal. If you don’t have the app, email support@framesports.ai from the email address on your account. See Delete your own login in the phone app.
Yes, for 30 days. Sign in again before the 30 days are up and everything comes back, including your place in your clubs. After 30 days it is deleted for good.
No. Sessions, stats, clips and presentations stay with your club. Your comments stay too, without your name.
Not yet. Delete it in the phone app, or email support@framesports.ai from the email address on your account and we delete it for you.
The club’s owner emails support@framesports.ai from their email address and asks us to delete the whole club account. Everything on the club is deleted for everyone, and it can’t be undone. See Delete your whole club account.
No. Deleting your own login only deletes you. Your club, its sessions and its other members stay. To delete the club too, see Delete your whole club account.
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