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Getting Your Footage Analysed

Get your footage analysed via manual uploads or automatic uploads, detailed here.

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Analysis Duration

You pick the turnaround when you upload; automatic uploads use the turnaround set under Settings → Automatic Uploads. The app shows our average turnaround over the last 30 days next to each choice. Every turnaround comes with a guarantee: if analysis takes longer than it, we refund 50% of the credits the session cost.
  • Standard: guaranteed within 24 hours (36 hours on the Individual plan)
  • Priority: guaranteed within 18 hours
  • Urgent: guaranteed within 6 hours
The clock starts when analysis starts: when you upload, or at the start time you chose if you scheduled it for later.

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Leaving Your Computer On

Finish the wizard first. The file uploads in the background while you fill in the other steps. Once the bar at the bottom says Upload complete and you have pressed Start analysis (or Schedule analysis) you can close the laptop.

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Checking Analysis Progress

  1. Click on a session while it’s processing.
  2. If your raw video footage isn’t ready yet, the screen will show the expected return time.
  3. If the raw video footage is there but the analysis isn’t ready yet, look in the top right corner of your screen for the green Analysing badge and tap it. It should give you the expected return time of the data collection.

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Cancelling a Session You Did Not Mean to Upload

Uploaded the wrong match, or the wrong half? You can stop it yourself while we are still working on it, and get credits back.
  1. Open the session.
  2. Choose Cancel analysis from the menu in the top right (the three dots). Problem with this session → I did not want this analysed opens the same steps.
  3. The dialog tells you exactly how many credits you’ll get back.
  4. Tell us why you are cancelling, in at least 5 characters, then press Next.
  5. Check your report, then press Cancel analysis.
How much comes back depends on who chose the session and how far we’ve got:
  • Our automatic upload rules picked it up, and nobody at your club chose it. You get the whole charge back, however far we’ve got.
  • We haven’t started yet. You get the whole charge back. If the payment hasn’t gone through yet, it’s stopped before it’s taken and you’re not charged at all.
  • We’ve already started on a session your club uploaded or a coach approved. The part we haven’t analysed comes back as credits; the part already done stays charged.
  • The analysis is finished. There’s nothing left to cancel. If something is wrong with a delivered session, use Problem with this session instead.
Once you cancel, the session is deleted. You cannot restore it, and links to it stop working. To have the match analysed after all, upload it again. Archiving a session that is still being analysed stops the analysis too. Do this from the session’s Settings → Archive tab, or by selecting it on your sessions list and choosing Archive. The confirmation tells you what comes back before you commit. An archived session stays in Archived sessions, marked Cancelled, with a note saying how many credits came back, and you can restore it from there. Restoring it does not restart the analysis. Archiving a session we have already delivered just files it away.

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Expected Return Time Fluctuations

The expected return time is an estimate and moves with the queue. If a session has shown Analysing for longer than the turnaround you picked, check the video plays in the session: analysis only starts once the footage has downloaded and we’ve checked it plays, so a Veo, YouTube, Hudl or Google Drive link that hasn’t come through yet holds it up. Training sessions aren’t analysed. If the footage plays, Contact us in the app (the menu under your name at the bottom of the sidebar) and we will look at it.

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When We Need Something From You

Sometimes we can’t download your footage without your help: the video is private, it has its own password, or the site only lets members watch it. When that happens the session shows a red Stuck badge, and opening the session shows the ways you can get the video to us. The first page says in one sentence why we can’t download it, for example “The match is private on Veo, so Framesports cannot download it.” Then you see one way at a time, easiest first. We only show the ways that work for that site:
  1. What is the password for this video? Only when the video has its own password.
  2. Make the video public. Follow the steps for that site, then paste the link.
  3. Invite Framesports. Copy the email address shown, invite it on that site, then click Invite sent. We download the match when the invite reaches us.
  4. Enter your email address and password for that site. We use them once, to download this match.
  5. Send a link to the footage. A link from any website works, like YouTube, Dropbox or WeTransfer.
  6. Upload from your computer. Download the video from that site, then drag it into the box or click browse for it. It uploads right there, and it replaces the link we couldn’t download, so it becomes your session’s video rather than a second camera.
If a way doesn’t work for you, click Try another way to move to the next one, or Back to return to the one before. Once you send something, you see Framesports is downloading your match and we carry on. If you uploaded the match in parts, for example the first half and the second half as two videos, we may need your help with each part. Answer for one part and the box then asks about the next. If you upload the whole match from your computer instead, it replaces all the parts. If your session has more than one camera, it replaces only the camera we couldn’t download. If there is nothing for you to answer but we still can’t download the footage, the box shows Add footage to this session. Click it to send the video another way. While your video uploads, you can close the box and look around the session: the Stuck badge shows how far it has got, for example Uploading 40%, and clicking it brings the upload back. Stay in the session until it finishes. If you try to leave the session or close the tab, we ask you first, because leaving stops the upload. If your internet drops for a moment, the upload carries on by itself; if it stops, click Retry and it picks up where it stopped. When it finishes you see We’ve got your video, and the analysis starts as soon as the video is ready to watch.

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If the Analysis Comes Back Wrong

You don’t have to work through a bad session clip by clip, and you don’t have to email us. Open the session, click the three dots (⋮) at the top right and choose Problem with this session, then pick what is wrong: mistakes in the analysis, the wrong footage, the teams swapped, the wrong squad, or a session you never wanted analysed. The report reaches us straight away, so there is nothing else to send. See Problem With a Session. For one or two events that need putting right, correct them yourself instead, which is immediate.

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Collected Statistics

We collect detailed data across individual players and teams, used to power all our algorithms. All data points we collect can be viewed by:
  1. Clicking on a session in your Sessions tab.
  2. Opening the left-hand sidebar.
  3. Clicking through the data points.

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Player Identification

We use jersey numbers and teamsheets to link player names to their events. This allows us to collate multi-match player trends, send clips to the right players, and link users to their video.

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Viewing Session Statistics

It’s easy to view your stats from a session:
  1. Go to the Sessions tab.
  2. Click on your session.
  3. Open the left-hand sidebar to scroll through your data.

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Frequently Asked Questions

You pick the turnaround when you upload; automatic uploads use the turnaround set under Settings → Automatic Uploads. The app shows our average turnaround over the last 30 days next to each choice.Every turnaround comes with a guarantee: if analysis takes longer than it, we refund 50% of the credits the session cost.
  • Standard: guaranteed within 24 hours (36 hours on the Individual plan)
  • Priority: guaranteed within 18 hours
  • Urgent: guaranteed within 6 hours
The clock starts when analysis starts: when you upload, or at the start time you chose if you scheduled it for later.
  1. Click on a session while it’s processing.
  2. If your raw video footage isn’t ready yet, the screen will show the expected return time.
  3. If the raw video footage is there but the analysis isn’t ready yet, look in the top right corner of your screen for the green Analysing badge and tap it. It should give you the expected return time of the data collection.
The expected return time is an estimate and moves with the queue. If a session has shown Analysing for longer than the turnaround you picked, check the video plays in the session: analysis only starts once the footage has downloaded and we’ve checked it plays, so a Veo, YouTube, Hudl or Google Drive link that hasn’t come through yet holds it up. Training sessions aren’t analysed. If the footage plays, Contact us in the app and we will look at it.
Open the session, choose Cancel analysis from the menu in the top right, tell us why you are cancelling, check your report and confirm. The dialog tells you how many credits come back before you commit, and the session is deleted.If we haven’t started analysing it, you get the whole charge back — and if the payment hasn’t gone through yet, you aren’t charged at all. If we’ve already started, the part we haven’t analysed comes back and the part already done stays charged.
Yes, if there is still an analysis to cancel. Archiving a session we are still working on stops the work and puts back whatever we haven’t spent on it, and the confirmation tells you how much that is before you commit.Archiving a session we have already delivered just files it away — there is nothing left to stop, and no credits come back. If something is wrong with a delivered session, use Problem with this session instead.
We collect detailed data across individual players and teams, used to power all our algorithms. All data points we collect can be viewed by:
  1. Clicking on a session in your Sessions tab.
  2. Opening the left-hand sidebar.
  3. Clicking through the data points.
We use jersey numbers and teamsheets to link player names to their events. This allows us to collate multi-match player trends, send clips to the right players, and link users to their video.To see who was wearing the number on a given event, click the three dots (⋯) on it in the session viewer and choose View player: that shows photos of that jersey taken from your own footage during analysis.
Report the session rather than correcting it clip by clip: open it, click the three dots (⋮) at the top right and choose Problem with this session, then pick what is wrong.No email or chat message is needed. See Problem With a Session.
It’s easy to view your stats from a session:
  1. Go to the Sessions tab.
  2. Click on your session.
  3. Open the left-hand sidebar to scroll through your data.
Can’t find what you’re looking for? Choose Contact us from the menu under your name in the sidebar, or email support@framesports.ai.