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Who can see your footage

People signed in to your account see sessions at the level their role allows (see Permissions). Other accounts see a session when it is in a competition (every team in it can see it) or your account is under a governing body. The Who can see this list on a session’s Settings → Sharing tab shows every account with access. Some links open without signing in.
  • The share link on the same Sharing tab. Untick Show individual player statistics and click Save Sharing Settings to limit it to team stats.
  • Copy share link in a presentation’s three dots (⋮) menu.
  • The Demo Link on a demo account.
  • The link in each player’s clips message (see below).
We see your footage while it is analysed.

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What players receive

After a match is analysed, every player on the teamsheet with a phone number or email on file, and notifications switched on, gets a WhatsApp or email with a link to a video of their involvements. That link opens without signing in. A player who has signed up switches these messages off under Settings → Notifications (see Permissions). For a player who has not signed up, ask us through Contact us in the app (the menu under your name at the bottom of the sidebar) to remove the phone number and email from their player record.

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Junior players and age-grade rules

There is no setting that hides video from players who are signed in. If age-grade rules do not allow players to be sent footage, do not invite them to the account or add contact details for them. The teamsheet only holds jersey numbers and names. Coaches still get every clip and stat. Share a presentation link or a downloaded clip with a parent instead.

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Who can see your chats

“Chats” can mean three different things, and each has its own rules.
  • Ask Framesports (the AI assistant): a conversation belongs to the person who had it, in the account they were in at the time. Other coaches and members on the account do not see it, even if they can open the same sessions. Our support team can look at a conversation when you ask us to check something.
  • Comments on a presentation: anyone who can view the presentation can read its comments, including anyone you send the share link to, and they do not need to sign in. Someone using the share link can read but cannot add comments or edit anything. Setting a presentation to private hides it from the list, but a share link you have already sent still works. See Presentation visibility.
  • Your support chat with us: what you write through Contact us goes to the Framesports support team. It is not shared with the other people on your account.

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Deleting your data

Ask us through Contact us in the app or email support@framesports.ai from the address on your account, and say what you want deleted. If you are already chatting with us, just ask there: a person on the team handles every deletion request and confirms when it is done.

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Our policies

Read our privacy policy and terms of service.

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Frequently Asked Questions

Only if the session is in a competition or your account is under a governing body. Check the Who can see this list on the session’s Settings → Sharing tab.
Not while they are signed in. Keep junior players off the account and off contact details, and share a presentation link or a downloaded clip with a parent instead.
If they have signed up, they switch messages off under Settings → Notifications. If not, ask us through Contact us in the app to remove the phone number and email from their player record.
It depends which chat you mean. Ask Framesports conversations belong to the person who had them; teammates do not see them. Presentation comments can be read by anyone who can view the presentation, including anyone with the share link. Your support chat through Contact us goes to the Framesports support team only. See Who can see your chats.
Ask us through Contact us in the app or email support@framesports.ai from the address on your account, and say what you want deleted.
Our privacy policy and terms of service, plus this page.
Can’t find what you’re looking for? Choose Contact us from the menu under your name in the sidebar, or email support@framesports.ai.