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Every player’s clips, stats and messages go to the user account linked to them. Framesports tries to make that link by matching names when someone signs up. When the name doesn’t match — an initial, a different spelling — nobody has to wait for support: set it by hand from any of the three places below, and however it is set it sticks, because the automatic matcher never overwrites a link a person made.
  1. Go to Players in Coach view.
  2. Click the red cross on the player’s row, or open the row’s ⋯ menu and choose Link to a user.
  3. Search by name, or paste an email address.
  4. Choose the person, then click Link player.
The row updates straight away. A member who is already linked to a different player is shown greyed out, with the player they hold — one person, one player. If the email belongs to nobody on your account yet, the list offers to invite that address instead. Choosing it selects the invite; the invite is only sent when you click Link player. The row then shows the amber invited state, and the person is linked to that player automatically when they accept. To move or remove a link, use the same ⋯ menu: Change linked user or Unlink. An unlink offers Undo for a few seconds, because unlinking also stops the automatic matcher re-linking that player later. When you sign up, Framesports tries to link them for you by matching your name to the name on your team’s teamsheets. Small differences are forgiven (Sam for Samuel, a middle name, a typo). An initial or a different name will not match, and the match gives up rather than guess when it is unsure. When the match doesn’t happen, nobody has to wait for support to fix it. The link can be set by hand from three places — the Players page, your own settings, or the Users page — and however it is set it sticks — the automatic matcher never overwrites a link a person made.

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See who is linked, on the Players page

Go to Players in Coach view. Every row shows where that player stands:
  • A green tick means that player is linked to a user. Hover it to see who.
  • An amber mail icon means someone has been invited and hasn’t accepted yet — “Invited · waiting for them to accept”. Nothing more is needed from you until they do.
  • A red cross means nobody is attached, so that person gets no clips, stats or messages.
To see only the ones that still need attention, open the filter icon above the list and choose Not linked to a user. You do not need a coach for this:
  1. Go to Settings → Personal.
  2. Open the Player field and pick yourself from your club’s players.
  3. Click Save.
A player another user already holds is greyed out in the list, so you can see it is taken rather than wondering why your name isn’t there. If nobody has linked you yet, your dashboard also prompts you with Set your player to get stats and a Choose your player button that lands on the same field.

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Set it from the Users page (admin)

Settings → Users approaches the same link from the person’s side rather than the player’s. Each member’s row reads Linked to <player name> or Not linked to a player, and clicking the row opens their details, where an admin can set which player they are (and that player’s playing position). It saves with Save details, along with any other change on the panel.
The Player role badge is about permissions and is not the same thing as being linked to a player. A member can have either without the other, which is why a row can read Player and Not linked to a player at the same time.
Still stuck after trying the above? Choose Contact us from the menu under your name in the sidebar, or email support@framesports.ai.