Contact us
Open the menu under your name at the bottom of the sidebar. Under Support, choose Contact us and a chat with support opens. The same menu has Documentation (this site) and Request a feature. The three dots (⋮) at the top right of the page also has Contact Support and Request a feature. It is not shown on the game page itself. You can also email support@framesports.ai. If you are not sure a message is from us, forward it there.Ask Framesports
The Ask Framesports button sits in the bar along the bottom of the app, at the right. It answers questions about your own sessions, players and stats; see Ask AI Assistant. Each answer has a Contact support link under it. People viewing a shared link do not see the button.Stopping messages
The unsubscribe link in an email from us and the Email switch under Settings → Notifications both stop product and marketing email, including post-match clips and stats-ready emails. Emails about your account, such as invitations and security emails, still arrive. To stop only the marketing and check-in messages, reply to the message and ask, or email support@framesports.ai. Reply STOP to a text or WhatsApp and we stop messaging that number on both, including post-match clips. The WhatsApp switch under Settings → Notifications covers the app’s WhatsApp notifications; see Permissions for what each notification setting does.Frequently Asked Questions
How do I stop the text messages?
How do I stop the text messages?
Reply STOP to a text or WhatsApp and we stop messaging that number on both, including post-match clips. To stop only the marketing and check-in messages, reply to the message and ask, or email support@framesports.ai.