Contact us
Open the menu under your name at the bottom of the sidebar. Under Support, choose Contact us and a chat with support opens. The same menu has Documentation (this site) and Request a feature. The three dots (⋮) at the top right of the page also has Contact Support and Request a feature. It is not shown on the game page itself. You can also email support@framesports.ai. If you are not sure a message is from us, forward it there.Something is wrong with a session
If a couple of events are wrong, you can correct them yourself. This updates all stats across the site immediately. For any other issues, click the three dots (⋮) at the top right of the session, then select Problem with this session. From there you can select what the issue is. See Problem With a Session.Ask Framesports
The Ask Framesports button sits in the bar along the bottom of the app, at the right. It answers questions about your own sessions, players and stats; see Ask AI Assistant. Each answer has a Contact support link under it. People viewing a shared link do not see the button.Stopping messages
The unsubscribe link in an email from us and the Email switch under Settings → Notifications both stop product and marketing email, including post-match clips and stats-ready emails. Emails about your account, such as invitations and security emails, still arrive. To stop only the marketing and check-in messages, reply to the message and ask, or email support@framesports.ai. Reply STOP to a text or WhatsApp and we stop messaging that number on both, including post-match clips. The WhatsApp switch under Settings → Notifications covers the app’s WhatsApp notifications; see Permissions for what each notification setting does.Frequently Asked Questions
Something is wrong with a whole session. Who do I contact?
Something is wrong with a whole session. Who do I contact?
Nobody. Report it from the session: three dots (⋮) at the top right → Problem with this session, then pick the reason. The report reaches us straight away. See Problem With a Session.
Where do I find out what a code or a stat means?
Where do I find out what a code or a stat means?
In the app, open the ? menu at the bottom of the sidebar and choose Definitions. That is the full in-app reference: every code we tag, the decision that picks it over its neighbours, and example clips of it from your own sessions. The same definitions are on this site under Definitions.
How do I stop the text messages?
How do I stop the text messages?
Reply STOP to a text or WhatsApp and we stop messaging that number on both, including post-match clips. To stop only the marketing and check-in messages, reply to the message and ask, or email support@framesports.ai.