> ## Documentation Index
> Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Browser Support

> Why Framesports works best on newer browsers and how to update your device.

## Browser Requirements

Framesports relies on modern web features for:

* video playback and HLS streaming
* interactive clipping and analysis tools
* presentations and drawings
* screen and audio recording
* smoother navigation, dialogs, and responsive overlays

Older browsers can still load parts of the site, but some workflows may be unreliable or unavailable.

## Recommended Browsers

For the best experience, use the latest version of:

* **Safari** on iPhone, iPad, and Mac (updates with [iOS/iPadOS](https://support.apple.com/en-us/HT204204) or [macOS](https://support.apple.com/en-us/HT201541))
* **Chrome** on Windows, Mac, Android, and ChromeOS — [download or update](https://www.google.com/chrome/)
* **Edge** on Windows — [download or update](https://www.microsoft.com/edge)
* **Firefox** on Windows and Mac — [download or update](https://www.mozilla.org/firefox/new/)

## Updating on iPhone or iPad

Browsers on iPhone and iPad use Apple's browser engine, so updating **iOS** or **iPadOS** is what matters most.

1. Open **Settings**.
2. Go to **General**.
3. Press **Software Update**.
4. Install the latest available update.

If you use Safari, it updates with iOS. If you use Chrome or another browser on iPhone, update that app from the **App Store** as well.

## Updating Safari on Mac

Safari updates through macOS.

1. Open **System Settings**.
2. Go to **General**.
3. Press **Software Update**.
4. Install the latest macOS update available for your device.

## Updating Chrome

### On Windows or Mac

1. Open **Chrome**.
2. Press the **three-dot menu**.
3. Go to **Help**.
4. Press **About Google Chrome**.
5. Let Chrome update, then relaunch it.

### On Android

1. Open the **Google Play Store**.
2. Search for **Google Chrome**.
3. Press **Update** if it appears.

## Updating Edge

1. Open **Microsoft Edge**.
2. Press the **three-dot menu**.
3. Go to **Help and feedback**.
4. Press **About Microsoft Edge**.
5. Let Edge update, then relaunch it.

## Updating Firefox

1. Open **Firefox**.
2. Press the **menu button**.
3. Go to **Settings**.
4. In **General**, scroll to **Firefox Updates**.
5. Install any available update and relaunch.

## If Your Video Won't Play

If footage won't load or play — or it plays on one device (like your phone) but not another (like your laptop) — work through these steps:

1. **Update your browser** to the latest version using the links above. This resolves the large majority of playback issues.
2. **Refresh the page**, or do a hard refresh (**Ctrl + Shift + R** on Windows, **Cmd + Shift + R** on Mac).
3. **Check the analysis has finished.** If the session is still processing, the video may not be ready yet — open the session to see the expected return time.
4. **Disable ad blockers or browser extensions** for the Framesports site, then reload. These can occasionally block the video player from loading.
5. **Try a different browser** from the recommended list above, or an incognito/private window.
6. **Check your internet connection** — streaming high-quality match footage needs a stable connection.

If video still won't play after trying these, email [support@framesports.ai](mailto:support@framesports.ai) and let us know your device, browser, and the session you're trying to watch.

## Older Devices

If your device no longer receives browser or operating system updates:

* the site may still partially work
* video playback, presentations, or recording may fail
* interface elements such as dialogs and overlays may behave inconsistently

If your device supports it, we recommend installing **Google Chrome**, which often continues supporting older devices longer than some other browsers.

<Note>Still having trouble after updating? Email us at [support@framesports.ai](mailto:support@framesports.ai).</Note>