> ## Documentation Index
> Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Accurate Stats

> How to film, kit out and upload a match so your stats come back accurate, and how to correct them when they are not.

This page explains how to get more accurate stats from your sessions.

## What makes the biggest difference

These 5 steps make the biggest difference:

1. Film with more than one camera.
2. Enter the shirt numbers your players wore in this match.
3. Help us tell your players apart.
4. Film high-quality, close-up footage.
5. Describe both teams' kit when you upload.

When the session comes back, check it. You can correct a single event yourself, or report the whole session in one step.

## Film with more than one camera

A second camera is the best way to make your stats more accurate. A player who is hidden or facing away from one camera is often clear on the other.

Good places for a second camera are:

* behind the posts, as high up as you can
* next to your main camera, zoomed in on the play around the ball
* on the touchline, held by hand and following the ball

Keep every camera filming for the whole match, so we can line them up.

Add every camera when you upload the session, before it is analysed. We do not analyse the stats again when you add a camera later.

To add more than one camera in the upload wizard:

1. On **How many videos do you have for this game?**, select **More than one video**.
2. Select **More than one camera, filming at the same time**.
3. On **Where is your main angle?**, add the camera on the side of the pitch, not one behind the posts.
4. Add each other camera when the wizard asks.

## Enter the shirt numbers your players wore

Every player stat is matched to a player by their shirt number. If your team sheet gives a number to the wrong player, their events go to the wrong name.

You enter your team sheet on the **Player Names** step of the upload wizard. Enter the number each player wore in this match.

You can fill in **Player Names** by:

* selecting **Copy from last game**, then changing anyone who wore a different number this time
* selecting **Upload an image of your team sheet**, then checking the names and numbers we read from it
* typing each number and name yourself

If your game is on Rugby Xplorer, select **Yes, this game is on Rugby Xplorer**. We then take the names from Rugby Xplorer.

Include every replacement who came on. If a replacement is missing from the team sheet, we cannot link their events to their name.

Type each name the same way every time. If a name is spelt differently in 2 sessions, we count it as 2 different players.

If your sessions come in through automatic uploads, we take the team sheet from your team sheet page. You set this page in **Settings → Automatic uploads → Team sheet source**. Check the numbers for every session. A team sheet from another game puts events on the wrong names.

To change the team sheet after you upload:

1. Open the session.
2. Select **Settings**.
3. Open the **Players** tab.
4. Change the numbers or names and save.

## Help us tell your players apart

We work out who each player is from their shirt number and how they look. If we cannot tell who it was, the event still counts for the team. It shows as **Blank jersey** instead of a player's name.

To make shirt numbers easier to read:

* use a large, solid number on the back, not an outlined one
* choose a number colour that stands out from the shirt, such as black on white or white on navy
* avoid yellow or silver numbers on white, and grey or red numbers on black
* add numbers to the sides or sleeves of the shirt if your kit has room
* give every player a different number
* use whole numbers only, without letters
* give every player a number, including in pre-season and junior games

Ask your players to wear something that makes them look different from each other. For example, players can wear different coloured socks, boots or scrum caps. This helps most when players are on the far side of the pitch.

## Film high-quality, close-up footage

The sharper and closer your footage, the more players and shirt numbers we can recognise. A wide view of the whole pitch on its own makes players small and their numbers hard to read.

When you film a match:

* record at the highest quality your camera has
* zoom in close enough to read the shirt numbers
* follow the play around the ball
* keep the camera still, using a tripod if you can
* make sure nothing blocks the view, such as a fence, a net, a tree or people

If your main camera films the whole pitch, add a second camera that follows the ball close up. Read [Film with more than one camera](#film-with-more-than-one-camera).

## Film in good light and for the whole match

Good light makes shirt numbers easier to read. Gaps in the video mean we miss part of the match.

Before and during the match:

* film with the sun behind the camera
* do not point the camera at floodlights
* clean the lens before kick-off and use a rain cover if it is wet
* start filming before kick-off and keep filming until the final whistle

## Describe both teams' kit

We use your description of each team's kit to tell the 2 teams apart. You describe each kit on the **Your Team** and **Opposition** steps of the upload wizard. Use the **Your jersey colours in this game** and **Opposition jersey colours** boxes.

Describe the kit each team wore in this match. Name the colours and any pattern, such as "red and blue hoops, black shorts".

If both teams wore similar colours, say what is different. For example, "green top, white shorts" and "green top, green shorts".

## Check your session when it comes back

You can correct mistakes when the session comes back. What you do depends on how much is wrong.

| What is wrong | What to do |
| - | - |
| One event is on the wrong player | Select the **three dots (⋯)** next to the clip, then **Edit player number**, and enter the right number. The stats change straight away. |
| One event is wrong or missing | Select the **three dots (⋯)** next to the clip, then **Flag an error**. Say what is wrong and when it happened. We check the footage and correct it. |
| The same player is wrong all through the session | Open the session, select **Settings**, open the **Players** tab and correct the team sheet. |
| There are mistakes all through the session | Select the **three dots (⋮)** at the top right of the session, then **Problem with this session**, then **Tagging mistakes**. You do not need to list the clips. |
| The teams are the wrong way round | Select the **three dots (⋮)** at the top right of the session, then **Problem with this session**, then **Teams the wrong way round**. |

To check who wore a number before you change it, select the **three dots (⋯)** on an event, then **View player**. This shows photos of that shirt from your footage. **View player** only appears when we have photos of that shirt.

Read [Correcting your data](https://docs.framesports.ai/stats/correcting-your-data.md) for the full steps for each correction.

***

## Frequently Asked Questions

> [accordion] How can we make our stats more accurate?
>
> Film with more than one camera and enter the shirt numbers your players wore in this match. Wear kit with large numbers that stand out, and ask players to wear something that tells them apart, such as different coloured socks. Film high-quality, close-up footage, and describe both teams' kit when you upload. Read [What makes the biggest difference](#what-makes-the-biggest-difference).

> [accordion] Will you analyse our footage if it is not filmed the way you describe?
>
> Yes. We analyse any footage you send us. Each step on this page makes your stats more accurate.

> [accordion] Does a second camera help, even if it is only held by hand?
>
> Yes. A second camera shows us players who are hidden or facing away from your main camera. Add every camera when you upload, before the session is analysed. In the upload wizard, select **More than one video**, then **More than one camera, filming at the same time**. Read [Film with more than one camera](#film-with-more-than-one-camera).

> [accordion] Why do some events say Blank jersey?
>
> **Blank jersey** means a player was involved but we could not tell who it was. The event still counts for the team. If you know who it was, select the **three dots (⋯)** next to the clip, then **Edit player number**, and enter their number. Read [Help us tell your players apart](#help-us-tell-your-players-apart).

> [accordion] I'm down as the wrong number. The player wore a different shirt to the team sheet.
>
> Correct the team sheet. Open the session, select **Settings** and open the **Players** tab. Change the number next to the player's name and save. The stats move to the right player. Next time, enter the numbers your players wore in that match on the **Player Names** step when you upload.

> [accordion] The video is full of wrong players. Do I have to correct every clip?
>
> No. First check the team sheet in the session's **Settings → Players** tab. If the numbers there are wrong, correcting them fixes every event at once. If the team sheet is right, report the whole session. Select the **three dots (⋮)** at the top right of the session, then **Problem with this session**, then **Tagging mistakes**. You do not need to list the clips.

> [accordion] A player's stats are split across two names.
>
> The name was spelt differently in 2 sessions, so we count it as 2 players. Open each session, select **Settings**, open the **Players** tab and type the name the same way in both. Read [Enter the shirt numbers your players wore](#enter-the-shirt-numbers-your-players-wore).

> [accordion] Our kit was similar to the opposition's. Will that affect the stats?
>
> It can. On the **Your Team** and **Opposition** steps, say what is different about each kit. For example, "green top, white shorts" and "green top, green shorts". If the teams come back the wrong way round, report it. Select the **three dots (⋮)** at the top right of the session, then **Problem with this session**, then **Teams the wrong way round**.

> [accordion] What footage gives the most accurate stats?
>
> High-quality, close-up footage. Record at the highest quality your camera has and zoom in close enough to read the shirt numbers. A wide view of the whole pitch on its own makes numbers hard to read, so add a second camera that follows the ball. Read [Film high-quality, close-up footage](#film-high-quality-close-up-footage).

> [accordion] My camera is not the best. Will the stats still be accurate?
>
> We analyse any footage you send us. Record at the highest quality your camera has, zoom in close enough to read the shirt numbers and film with the sun behind you. If we cannot tell who a player is, the event still counts for the team and shows as **Blank jersey**.

> [accordion] Can I fix the team sheet after the session is analysed?
>
> Yes. Open the session, select **Settings** and open the **Players** tab. Correct the numbers and names, then save. The stats move to the right players.

> [!NOTE]
>
> If you cannot find what you need, select **Contact us** from the menu under your name in the sidebar, or email [support@framesports.ai](mailto:support@framesports.ai).


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