> ## Documentation Index
> Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Automatic Uploads

> How Framesports decides which footage from your connected source is analysed, what happens to everything else, and the refund if we ever get it wrong.

## How we decide

Connect a footage source once and we watch it for you. Every few hours we look for new footage, check each new video against the rules you set, and analyse the ones that match.

```mermaid theme={null}
flowchart LR
    A[New footage in your source] --> B{Matches your rules?}
    B -->|Yes| C[We analyse it]
    B -->|No| D[We leave it alone]
    C --> E{Wrong session?}
    E -->|Yes| F[Full refund]
```

Nothing is analysed unless it matches a rule. Footage we leave alone stays in your source untouched, and you can still upload it yourself whenever you want.

## Your rules

A rule names one of your teams. Go to **Settings → Automatic Uploads** and add a rule for each team whose footage you want analysed.

Add one rule per team you want covered. A club filming its 1st XV and its colts adds two rules, and footage for any other team is left alone.

<Note>Rules describe the footage you want, not the footage you don't. There is nothing to exclude: anything you haven't asked for is left alone by default.</Note>

## When it runs

We check your connected source every few hours, so a session filmed on Saturday is usually found the same day.

We start from the day you connect. Footage that was already sitting in your source is not analysed, so connecting a source never spends your credits on last season's games. Upload any of those yourself whenever you want.

## If nothing has been analysed

Three things stop a matching session being picked up:

* **Automatic uploads are paused.** Check the Pause row on **Settings → Automatic Uploads** and press **Resume**.
* **You're still on a free trial.** Automatic uploads start once your subscription does. Upload sessions yourself in the meantime.
* **The footage was already there when you connected.** We only take footage that arrives after you connect.

If none of those fit, your source may have lost its connection. Open **Settings → Automatic Uploads** and reconnect it, then contact [support@framesports.ai](mailto:support@framesports.ai) if it keeps dropping.

## If we analyse the wrong session

You get a full refund. If a mistake on our side analyses footage that doesn't match your rules, we refund the cost of that analysis, no questions asked. Contact [support@framesports.ai](mailto:support@framesports.ai) and we'll sort it.

## What happens after a match

Your Analysis Settings decide how a matched session is handled: the turnaround you've chosen, whether we wait for an off-peak window before starting, and whether we analyse both sides of the match. Change them any time on **Settings → Automatic Uploads**.