> ## Documentation Index
> Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> An overview of how players work in Framesports.

## Player Benefits

Aside from all other features, players receive a custom **Player View** of the platform. When a player signs in, they're taken straight to it. It contains:

**AI Assistant Coaching:**

* Individual development plan
* Recommended drills
* Recommended matchday goals

**AI Assistant Agent:**

* Automated highlight reels of themselves across all matches
* Playing level generator which compares their metrics against players of a similar level across the world
* Rugby CV generator which can be used to develop themselves as a player

**Automated Post-Match Clips:**

* As soon as any session has finished processing, all players within that session receive an automated post-match WhatsApp and email
* Contains all their clips from that session in a collated video
* Rather than 2 hours of match footage, this might only be 90 seconds of direct events that player can watch
* Includes the link to the full match replay and their individual development plan
* Acts as an engagement tool which can be used to drive further development and team growth

## Multi-Match Player Data

We use jersey numbers from the footage and teamsheets from the session to collate multi-match information on players and store their data to use in our algorithms and clipping.

## Linking Your Account to Your Player Profile

When you sign up, Framesports links your user account to your player profile by **matching your name** to the name on your team's teamsheets. If the name on your account doesn't match the name on the teamsheet (for example you signed up as "Sam Taylor" but your teamsheet name is "Samuel Taylor"), the two won't link, and you'll see that the player "hasn't signed up".

To fix an unlinked profile:

1. **Update your account name to match the teamsheet.** Your name lives on your **Profile** page (the page that holds your name, photo, and password). Set your **Full name** to exactly match how it appears on the teamsheet and save — Framesports will re-link you automatically.
2. **Or ask your coach to update the teamsheet.** Your coach can correct the name on the game's teamsheet (see [Editing a Teamsheet](#editing-a-teamsheet)) so it matches your account.

If your name matches and you're still not linked, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll link them for you.

## Editing Jersey Numbers

If a player was given the wrong jersey number for a game, an admin or coach can correct it:

1. Go to the **Sessions** tab and click on the session.
2. Click **Settings** for that session and open the **Players** tab.
3. Edit the jersey number next to the player's name and save.

Correcting the jersey number re-attributes that session's events to the right player.

## Comparing Players

You can compare players side by side from the **Players** tab (your player database):

1. Click the **three dots (⋯)** next to a player and choose **Compare**. This starts a comparison with that player selected and adds a checkbox to every row.
2. Tick the checkbox next to each other player you want to include (up to five in total).
3. Click **Compare** in the bar at the bottom of the screen to open the side-by-side comparison. Use **Clear all** to reset your selection.

## Finding & Merging Duplicate Players

If the same player has ended up as two records (for example because their name was entered slightly differently on different teamsheets), Framesports can surface them as possible duplicates so you can merge them into one:

1. Go to **Settings** and open **Duplicate players** (under *Configuration*).
2. Review each suggested group of possible duplicates.
3. Select the records that are the same person (keep at least two selected) and **merge** them into a single player. Their history is combined.
4. If a suggestion is wrong, **mark it as not duplicates** and it won't be suggested again.

You can also turn on a **weekly duplicate sweep** in the duplicate detection settings so Framesports keeps checking for new duplicates automatically.

<Note>Duplicate detection isn't enabled on every account. If you don't see **Duplicate players** in your Settings, it isn't available for your account. Contact us and we can look into it.</Note>

## Viewing a Player's Linked Games

1. Go to **Settings → Users**.
2. Click **Edit** next to a user to view which sessions that user is currently associated with.

## Missing Players in Coach View

This can happen for two reasons:

**Reason 1: The user isn't signed up to your club account.**

To check this:

1. Go to **Settings** and click **Users**.
2. Scroll through the users to see if that player is there. If they're not listed, you'll need to invite them to your account first.

**Reason 2: They haven't been entered into any matchday teamsheets.**

To check this:

1. Go to **Settings** and click **Users**.
2. Click **Edit** next to the user.
3. Scroll down to see what sessions that user is associated with. If no sessions are listed, they need to be added to a matchday teamsheet before they'll appear in the Players tab.

## Game Not Reflected in Development Progress

This happens because you weren't linked to the matchday teamsheet for that game. To check this:

1. Go to the **Sessions** tab and click on the session in question.
2. Go to **Settings** for that session.
3. Scroll down to the teamsheet and check if your name is there.
   * A **green dot** next to your name means you are linked as a user.
   * A **red dot** means it is not linking to you as a user.

If your name is accurately spelt, you are a user on the account, and it's still not showing a green dot, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll get it sorted.

## Missing Post-Match Clips

Post-match clips are delivered automatically by **WhatsApp and email**, so a player needs a valid email address or phone number on file to receive them, and they need to be linked to the matchday teamsheet for that game.

**First, check the player has contact details:** go to **Settings → Users**, click **Edit** next to the player, and confirm they have an email address and/or phone number. Without one, we have no way to send their pack.

**Then, check they're linked to the teamsheet:**

1. Go to the **Sessions** tab and click on the session in question.
2. Go to **Settings** for that session.
3. Scroll down to the teamsheet and check if their name is there.
   * A **green dot** next to their name means they are linked as a user.
   * A **red dot** means it is not linking to them as a user.

If their name is accurately spelt, they have contact details, they are a user on your account, and it's still not showing a green dot, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll get it sorted.

## Archiving a Player

This is often used when a player leaves your club or team through graduating or switching teams. Archiving will still allow you to access that player's historical data without entirely deleting them. This can be done by:

1. Click on the **Players** tab in Coach view.
2. Click the three dots (⋯) next to a player's name.
3. Click **Archive Player**.

## Editing a Teamsheet

1. Go to the **Sessions** tab and click on the session.
2. Click on the **Settings** for that session.
3. Scroll to the teamsheet and make any edits.

## Watching Your Game as a Player

1. Login to Framesports.
2. Go to Player or Coach view.
3. Click on the Sessions tab.
4. Click on the session in question.

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="What are the benefits to players of Framesports?">
    Aside from all other features, players receive a custom Player View of the platform. When a player signs in, they're taken straight to it. It contains:

    AI Assistant Coaching:

    * Individual development plan
    * Recommended drills
    * Recommended matchday goals

    AI Assistant Agent:

    * Automated highlight reels of themselves across all matches
    * Playing level generator which compares their metrics against players of a similar level across the world
    * Rugby CV generator which can be used to develop themselves as a player

    Automated Post-Match Clips:

    * As soon as any session has finished processing, all players within that session receive an automated post-match WhatsApp and email
    * Contains all their clips from that session in a collated video
    * Rather than 2 hours of match footage, this might only be 90 seconds of direct events that player can watch
    * Includes the link to the full match replay and their individual development plan
    * Acts as an engagement tool which can be used to drive further development and team growth
  </Accordion>

  <Accordion title="How do we collate multi-match information on players?">
    We use jersey numbers from the footage and teamsheets from the session to collate multi-match information on players and store their data to use in our algorithms and clipping.
  </Accordion>

  <Accordion title="I signed up but it didn't link to my player profile. How do I fix it?">
    Framesports links your account to your player profile by matching your name to the name on your team's teamsheets. If they don't match (e.g. you signed up as "Sam Taylor" but your teamsheet name is "Samuel Taylor"), they won't link.

    1. **Update your account name to match the teamsheet.** Set your **Full name** on your **Profile** page to exactly match the teamsheet and save. We'll re-link you automatically.
    2. **Or ask your coach to update the teamsheet** so the name matches your account.

    If your name matches and you're still not linked, email us at [support@framesports.ai](mailto:support@framesports.ai).
  </Accordion>

  <Accordion title="How do I edit a player's jersey number for a game?">
    1. Go to the **Sessions** tab and click on the session.
    2. Click **Settings** for that session and open the **Players** tab.
    3. Edit the jersey number next to the player's name and save.

    Correcting the jersey number re-attributes that session's events to the right player.
  </Accordion>

  <Accordion title="How do I compare players?">
    From the **Players** tab (your player database):

    1. Click the **three dots (⋯)** next to a player and choose **Compare**.
    2. Tick the checkbox next to each other player you want to include (up to five).
    3. Click **Compare** in the bar at the bottom of the screen to see their stats side by side. Use **Clear all** to reset.
  </Accordion>

  <Accordion title="The same player appears twice: how do I merge duplicates?">
    1. Go to **Settings** and open **Duplicate players** (under *Configuration*).
    2. Review each suggested group of possible duplicates.
    3. Select the records that are the same person (at least two) and **merge** them into one player. Their history is combined.
    4. If a suggestion is wrong, **mark it as not duplicates**.

    You can also enable a **weekly duplicate sweep** in the duplicate detection settings to keep checking automatically. (Duplicate detection isn't enabled on every account. If you don't see **Duplicate players** in Settings, it isn't available for yours.)
  </Accordion>

  <Accordion title="How do I see which games a player is currently linked to?">
    1. Go to Settings → Users.
    2. Click Edit next to a user to view which sessions that user is currently associated with.
  </Accordion>

  <Accordion title="Why isn't a player showing in my Players tab in Coach view?">
    This can happen for two reasons:

    Reason 1: The user isn't signed up to your club account.

    To check this:

    1. Go to Settings and click Users.
    2. Scroll through the users to see if that player is there. If they're not listed, you'll need to invite them to your account first.

    Reason 2: They haven't been entered into any matchday teamsheets.

    To check this:

    1. Go to Settings and click Users.
    2. Click Edit next to the user.
    3. Scroll down to see what sessions that user is associated with. If no sessions are listed, they need to be added to a matchday teamsheet before they'll appear in the Players tab.
  </Accordion>

  <Accordion title="I'm a player and I played in a game but it isn't being reflected in my development progress">
    This happens because you weren't linked to the matchday teamsheet for that game. To check this:

    1. Go to the Sessions tab and click on the session in question.
    2. Go to Settings for that session.
    3. Scroll down to the teamsheet and check if your name is there.
       * A green dot next to your name means you are linked as a user.
       * A red dot means it is not linking to you as a user.

    If your name is accurately spelt, you are a user on the account, and it's still not showing a green dot, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll get it sorted.
  </Accordion>

  <Accordion title="A player didn't receive their post-match clips via WhatsApp or email but should have">
    Post-match clips are sent by WhatsApp and email, so the player needs a valid email or phone number on file **and** needs to be linked to the matchday teamsheet.

    1. **Check contact details:** go to **Settings → Users**, click **Edit** next to the player, and confirm they have an email address and/or phone number.
    2. **Check teamsheet linking:** go to the **Sessions** tab, click the game, open **Settings**, and find their name on the teamsheet.
       * A green dot means they are linked as a user.
       * A red dot means it is not linking to them as a user.

    If their name is accurately spelt, they have contact details, they are a user on your account, and it's still not showing a green dot, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll get it sorted.
  </Accordion>

  <Accordion title="How do I archive a player?">
    This is often used when a player leaves your club or team through graduating or switching teams. Archiving will still allow you to access that player's historical data without entirely deleting them. This can be done by:

    1. Click on the Players tab in Coach view.
    2. Click the three dots (⋯) next to a player's name.
    3. Click Archive Player.
  </Accordion>

  <Accordion title="A teamsheet was wrongly entered on a game, how can I edit this?">
    1. Go to the Sessions tab and click on the session.
    2. Click on the Settings for that session.
    3. Scroll to the teamsheet and make any edits.
  </Accordion>

  <Accordion title="How do I watch my game as a player?">
    1. Login to Framesports.
    2. Go to Player or Coach view.
    3. Click on the Sessions tab.
    4. Click on the session in question.
  </Accordion>
</AccordionGroup>

<Note>Can't find what you're looking for? Email us at [support@framesports.ai](mailto:support@framesports.ai).</Note>