> ## Documentation Index
> Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Credits

> Framesports plans, credits, payment methods, invoices, freezing, and cancelling.

## Pricing

Framesports is billed as a **plan** plus **credits**:

* **Plan** — your recurring subscription: **Basic**, **Pro**, or **Enterprise**. Your plan sets unlimited users and unlocks features; you can compare plans and upgrade or downgrade at any time.
* **Credits** — the unit that pays for **analysing a session**. You buy credits and spend them when you request analysis. Analysing both teams collects a full set of data for each side, so it costs more than analysing one team — you'll always see the credit cost before you confirm.

Some clubs fall under agreements with governing bodies that Framesports works with, so the exact pricing for your account can vary.

* If you're a governing body interested in what Framesports could cost for you, email us at [support@framesports.ai](mailto:support@framesports.ai) for a custom quote.
* If you're a coach, player, team, parent, or any other user, go to [2.framesports.ai](https://2.framesports.ai), log in (or explore a demo), and open **Settings → Billing** to see the plan and credit pricing for your account.
* If you're unsure about anything, contact [support@framesports.ai](mailto:support@framesports.ai) for assistance.

## Credits

Credits pay for analysing your sessions. When you request an analysis you choose your options — such as whether to collect data from both teams — and Framesports shows you the exact credit cost before you confirm. Analysing both teams collects a full set of data for each side, so it uses more credits than analysing one team.

To view your credit balance and buy more, go to **Settings → Billing → Credits**.

## Finding and Downloading Invoices

1. Go to **Settings → Billing → Receipts**.
2. Find the invoice you need in the list.
3. Click it to download the receipt or VAT invoice.

## Reviewing Your Billing History

Go to **Settings → Billing → Receipts** to view your charges. Each one shows the date, amount, and the reason for the charge (e.g. session analysis, subscription renewal, or a credit top-up). If anything looks unexpected, contact us at [support@framesports.ai](mailto:support@framesports.ai) and we'll investigate.

## Changing Your Payment Method

Go to **Settings → Billing → Payment details** to update your card through our secure payment portal (powered by Stripe). We accept Visa, Mastercard, and most major cards.

If you have payment issues (international card restrictions, currency conversion limits, or unsupported card types), contact us at [support@framesports.ai](mailto:support@framesports.ai) for alternative payment options.

## If a Payment Fails

If we're unable to charge your card (for example an expired card or insufficient funds), we'll email you and your analysis may be paused until the payment goes through. To fix it:

1. Go to **Settings → Billing → Payment details**.
2. Add or update your card.

Once your card is updated we'll automatically retry the payment and resume your analysis. If you're still having trouble, contact [support@framesports.ai](mailto:support@framesports.ai).

## Freezing (Pausing) Your Plan

If your season has finished, you can freeze your plan rather than cancelling it. Freezing pauses your billing while keeping all your data, sessions, and credits. This is useful during the off-season.

1. Go to **Settings → Billing → Plan**.
2. Click **Freeze plan**.
3. Confirm when you'd like billing to resume.

You won't be charged while your plan is frozen, and you can resume any time from the same screen using **Resume billing**. If you'd like help freezing your plan, contact [support@framesports.ai](mailto:support@framesports.ai).

## Cancelling Your Subscription

To cancel your subscription, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll process the cancellation for you.

When you cancel, your sessions and data may be removed, so you may not be able to pick up where you left off if you decide to come back later. If you only want to stop billing for the off-season and keep your data, consider [freezing your plan](#freezing-pausing-your-plan) instead, which keeps everything active and ready to resume.

## Refunds

If you were charged for a session you didn't intend to analyse, or if there was a billing error, contact us immediately at [support@framesports.ai](mailto:support@framesports.ai). We'll review the charge and issue a refund. Refunds are typically processed within 1–2 business days.

## Who Can Access the Billing Page

The billing page is restricted to **Admin** users only. If you need access to billing, ask your account admin to upgrade your role to Admin in **Settings → Users**.

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How much does Framesports cost?">
    Framesports is billed as a **plan** (Basic, Pro, or Enterprise) plus **credits** that pay for analysing your sessions. Some clubs fall under agreements with governing bodies that Framesports works with, so the exact pricing for your account can vary.

    * If you're a governing body interested in what Framesports could cost for you, email us at [support@framesports.ai](mailto:support@framesports.ai) for a custom quote.
    * If you're a coach, player, team, parent, or any other user, go to [2.framesports.ai](https://2.framesports.ai), log in (or explore a demo), and open **Settings → Billing** to see the plan and credit pricing for your account.
    * If you're unsure about anything, contact [support@framesports.ai](mailto:support@framesports.ai) for assistance.
  </Accordion>

  <Accordion title="How do credits work?">
    Credits pay for analysing your sessions. When you request an analysis you choose your options — such as whether to collect data from both teams — and you'll always see the exact credit cost before you confirm. To view your credit balance and buy more, go to **Settings → Billing → Credits**.
  </Accordion>

  <Accordion title="Does analysing both teams cost more?">
    Yes. Analysing both teams collects a complete set of data for each side rather than one, so it uses more credits. You'll see the exact cost before you confirm the analysis, and your credit balance is in **Settings → Billing → Credits**.
  </Accordion>

  <Accordion title="Where can I find and download my invoices?">
    1. Go to **Settings → Billing → Receipts**.
    2. Find the invoice you need in the list.
    3. Click it to download the receipt or VAT invoice.
  </Accordion>

  <Accordion title="Why was I billed a specific amount on a certain date?">
    Go to **Settings → Billing → Receipts** to view your billing history. Each charge shows the date, amount, and the reason (e.g. session analysis, subscription renewal, or a credit top-up). If anything looks unexpected, contact us at [support@framesports.ai](mailto:support@framesports.ai) and we'll investigate.
  </Accordion>

  <Accordion title="How do I change my payment method?">
    Go to **Settings → Billing → Payment details** to update your card through our secure payment portal (powered by Stripe). We accept Visa, Mastercard, and most major cards.
  </Accordion>

  <Accordion title="My payment failed. How do I fix it?">
    If we're unable to charge your card, we'll email you and your analysis may be paused until payment goes through. To fix it, go to **Settings → Billing → Payment details** and add or update your card. We'll automatically retry the payment and resume your analysis. If you're still having trouble, contact [support@framesports.ai](mailto:support@framesports.ai).
  </Accordion>

  <Accordion title="How do I pause my plan for the off-season?">
    You can freeze your plan, which pauses billing while keeping all your data, sessions, and credits:

    1. Go to **Settings → Billing → Plan**.
    2. Click **Freeze plan**.
    3. Confirm when you'd like billing to resume.

    You won't be charged while your plan is frozen, and you can resume any time from the same screen using **Resume billing**.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll process the cancellation for you. Note that your sessions and data may be removed when you cancel. If you only want to stop billing for the off-season and keep your data, consider freezing your plan instead, which keeps everything active and ready to resume.
  </Accordion>

  <Accordion title="Will I keep my data if I cancel?">
    Not necessarily — your sessions and data may be removed when you cancel. If you want to keep everything and resume later, freeze your plan instead of cancelling. Freezing pauses your billing while keeping all your data, sessions, and credits active and ready to resume.
  </Accordion>

  <Accordion title="I was charged by mistake. Can I get a refund?">
    If you were charged for a session you didn't intend to analyse, or if there was a billing error, contact us immediately at [support@framesports.ai](mailto:support@framesports.ai). We'll review the charge and issue a refund. Refunds are typically processed within 1–2 business days.
  </Accordion>

  <Accordion title="Only certain people on my team can see the billing page. Why?">
    The billing page is restricted to **Admin** users only. If you need access to billing, ask your account admin to upgrade your role to Admin in **Settings → Users**.
  </Accordion>
</AccordionGroup>

<Note>Can't find what you're looking for? Email us at [support@framesports.ai](mailto:support@framesports.ai).</Note>