> ## Documentation Index
> Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Setup

> Create your Framesports account, invite your coaching staff, and manage user roles and permissions.

## Getting Started

Framesports makes it easy to get your club up and running. Start by signing up at [app.framesports.ai](https://app.framesports.ai). You'll set up your club name, connect a video source, and choose a plan during onboarding.

## Demo Mode

Until you upload your first full session, your account starts in **demo mode**:

* Pre-loaded with demo footage and data so you can see how everything works
* Follow the demo wizard to get a guided tour of each feature
* Includes a public URL that requires no sign-in, making it easy to share with coaches or committee members before they've created an account
* Disappears automatically once your first full session has finished processing (10-minute demo analyses do not remove demo mode)

## Inviting Coaching Staff and Users

To invite your coaching staff or other users to the platform:

1. Go to **Settings → Account Users**
2. Click **Invite Users**
3. Choose how to invite them:
   * **Join Link**: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the **Add Players** / **Add Coaches** toggle to set what role they'll get when they join.
   * **Direct Invite**: enter their email addresses to send an invite directly.

## Adding Players

Signing up your players to Framesports is easy:

1. Go to **Settings → Account Users**
2. Click **Invite Users**
3. Choose how to invite them:
   * **Join Link**: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the **Add Players** toggle to set their role when they join.
   * **Direct Invite**: enter their email addresses to send an invite directly.

If you have a lot of players to add at once, you can also send a CSV or Excel file of their names and emails to [support@framesports.ai](mailto:support@framesports.ai) and we'll bulk-invite them for you.

## User Roles and Permissions

Each person you invite can be assigned a role:

* **Admin**: full access including billing and settings
* **Coach**: can view all sessions, stats, analysis, and players, and can edit events
* **Player**: can view their own stats and clips

## Promoting a User to Admin

1. Go to **Settings → Account Users**
2. Click **Edit** next to the user's name
3. Change their role to **Admin**

Only existing admins can make this change.

## Removing a User

1. Go to **Settings → Account Users**
2. Click **Edit** next to their name
3. Remove them from the account

They'll lose access immediately, though their historical data remains in the system.

## Deleting Users

1. Go to **Settings** and then **Users**.
2. Click **Edit** next to the user.
3. Scroll down and click **Delete User**.

## Restoring Admin Access

1. Check who the other admins are on your account in **Settings → Account Users**.
2. Ask one of them to restore your role. This is the fastest way.
3. If there are no other admins, contact [support@framesports.ai](mailto:support@framesports.ai) (slower).

## Changing Your Phone Number

1. Go to **Settings → Personal Settings**
2. Update the text in the phone number field
3. Save your changes. Your new phone number will be used for all future notifications.

## Changing Your Email

1. Go to **Settings → Personal Settings**
2. Update the text in the email field
3. Save your changes. Your new email will be used for login and all future communications.

## Changing Your Password

1. Sign out of your account
2. Go to [app.framesports.ai](https://app.framesports.ai) and press **Sign In**
3. Click **Forgot Password**
4. Enter your email address and wait for the password reset email
5. Follow the link in the email to set a new password

## Missing Password Reset Email

1. Wait 5 minutes for the email to arrive.
2. Check your spam or junk folder.
3. If it's still not there, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll help you get back in.

## Mobile App

No. Framesports directly integrates into WhatsApp rather than a standalone mobile app to increase user engagement.

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How do I create my account?">
    1. Go to [app.framesports.ai](https://app.framesports.ai) and click **Sign Up**.
    2. Enter your name, email, and password.
    3. You'll be taken through a short onboarding flow where you'll set up your club name, connect a video source, and choose your plan.
    4. Your account starts in demo mode, pre-filled with stock data from a sample match so you can see what a fully set-up account looks like. Demo mode disappears automatically once your first full session has finished processing (10-minute demo analyses do not remove demo mode).
  </Accordion>

  <Accordion title="What happens after I sign up?">
    Your account starts in demo mode with a pre-loaded sample match. Here's how it works:

    1. Explore the platform freely with demo data already in place (stats, player profiles, clips, social media graphics).
    2. Follow the demo wizard, which guides you through each feature step by step.
    3. Share the demo with your club. Demo mode includes a public URL that requires no sign-in, so coaches and committee members can see what Framesports looks like before creating an account.
    4. Upload your first full session when you're ready. Demo mode disappears automatically once that session has finished processing. 10-minute demo analyses do not remove demo mode.
  </Accordion>

  <Accordion title="How do I invite my coaching staff?">
    1. Go to **Settings → Account Users**
    2. Click **Invite Users**
    3. Choose how to invite them:
       * **Join Link**: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the **Add Players** / **Add Coaches** toggle to set what role they'll get when they join.
       * **Direct Invite**: enter their email addresses to send an invite directly.
  </Accordion>

  <Accordion title="How do I add players to my account?">
    Signing up your players to Framesports is easy:

    1. Go to **Settings → Account Users**
    2. Click **Invite Users**
    3. Choose how to invite them:
       * **Join Link**: copy a shareable link, send it via WhatsApp, or display the QR code for people to scan. Use the **Add Players** toggle to set their role when they join.
       * **Direct Invite**: enter their email addresses to send an invite directly.

    If you have a lot of players to add at once, you can also send a CSV or Excel file of their names and emails to [support@framesports.ai](mailto:support@framesports.ai) and we'll bulk-invite them for you.
  </Accordion>

  <Accordion title="What are the different user roles?">
    Each person you invite can be assigned a role:

    * **Admin**: full access including billing and settings
    * **Coach**: can view all sessions, stats, analysis, and players, and can edit events
    * **Player**: can view their own stats and clips
  </Accordion>

  <Accordion title="How do I make someone an admin?">
    1. Go to **Settings → Account Users**
    2. Click **Edit** next to the user's name
    3. Change their role to **Admin**

    Only existing admins can make this change.
  </Accordion>

  <Accordion title="I accidentally lost admin access. How do I get it back?">
    1. Check who the other admins are on your account in **Settings → Account Users**.
    2. Ask one of them to go to **Settings → Account Users**, click **Edit** next to your name, and change your role back to **Admin**. This is the fastest way to restore access.
    3. If there are no other admins on the account, contact us at [support@framesports.ai](mailto:support@framesports.ai). We can restore your access, but this will be slower than having another admin do it directly.
  </Accordion>

  <Accordion title="How do I remove someone from my account?">
    1. Go to **Settings → Account Users**
    2. Click **Edit** next to their name
    3. Remove them from the account

    They'll lose access immediately, though their historical data remains in the system.
  </Accordion>

  <Accordion title="How do I delete users from my account?">
    1. Go to **Settings** and then **Users**.
    2. Click **Edit** next to the user.
    3. Scroll down and click **Delete User**.
  </Accordion>

  <Accordion title="How do I change my phone number?">
    1. Go to **Settings → Personal Settings**
    2. Update the text in the phone number field
    3. Save your changes. Your new phone number will be used for all future notifications.
  </Accordion>

  <Accordion title="How do I change my email?">
    1. Go to **Settings → Personal Settings**
    2. Update the text in the email field
    3. Save your changes. Your new email will be used for login and all future communications.
  </Accordion>

  <Accordion title="How do I change my password?">
    1. Sign out of your account
    2. Go to [app.framesports.ai](https://app.framesports.ai) and press **Sign In**
    3. Click **Forgot Password**
    4. Enter your email address and wait for the password reset email
    5. Follow the link in the email to set a new password
  </Accordion>

  <Accordion title="I didn't receive my password reset email. What should I do?">
    1. Wait 5 minutes for the email to arrive.
    2. Check your spam or junk folder.
    3. If it's still not there, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll help you get back in.
  </Accordion>

  <Accordion title="Is there a Framesports mobile app?">
    No. Framesports directly integrates into WhatsApp rather than a standalone mobile app to increase user engagement.
  </Accordion>
</AccordionGroup>

<Note>Can't find what you're looking for? Email us at [support@framesports.ai](mailto:support@framesports.ai).</Note>