> ## Documentation Index
> Fetch the complete documentation index at: https://docs.framesports.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Credits

> Framesports billing, payment methods, invoices, freezing, cancelling, and the credits system.

## Pricing

Framesports pricing varies depending on which region you're in and how much footage you upload into Framesports to get processed. Many clubs fall under agreements with governing bodies that Framesports works with.

* If you're a governing body interested in finding out what Framesports could cost for you, please email us at [support@framesports.ai](mailto:support@framesports.ai) for a custom quote.
* If you're a coach, player, team, parent, or any other user type, please go to [www.framesports.ai](https://www.framesports.ai), log in or upload a demo, and navigate to the **Billing** tab in **Settings** to view the pricing associated with your account.
* If you're slightly unsure on anything, please contact [support@framesports.ai](mailto:support@framesports.ai) for assistance.

## Credits

Credits allow you to analyse games and decide on different options for your analysis, such as whether to collect data from both teams. The pricing of credits varies depending on your region and whether you fall under a governing body working with Framesports. Analysing both teams collects a full set of data for each side, so it uses more credits than analysing one team — you'll always see the cost before you confirm an analysis. To view the credit pricing associated with your account, go to the **Billing** tab in your **Account Settings**.

## Finding and Downloading Invoices

1. Go to the **Billing** tab in your **Account Settings**.
2. Click **Edit Billing Details**.
3. Scroll to the bottom of the page and click on your invoices to download them.

## Reviewing Your Billing History

Go to **Settings → Billing** to view all of your charges. Each one shows the date, amount, and the reason for the charge (e.g. session analysis, subscription renewal, or season pass purchase). If anything looks unexpected, contact us at [support@framesports.ai](mailto:support@framesports.ai) and we'll investigate.

## Changing Your Payment Method

Go to **Settings → Billing** and click **Edit Payment Method**. You can update your card details or switch to a different payment method through our secure payment portal (powered by Stripe). We accept Visa, Mastercard, and most major cards.

If you have payment issues (international card restrictions, currency conversion limits, or unsupported card types), contact us at [support@framesports.ai](mailto:support@framesports.ai) for alternative payment options.

## If a Payment Fails

If we're unable to charge your card (for example an expired card or insufficient funds), we'll email you and your analysis may be paused until the payment goes through. To fix it:

1. Go to **Settings → Billing**.
2. Click **Edit Payment Method** and add or update your card.

Once your card is updated we'll automatically retry the payment and resume your analysis. If you're still having trouble, contact [support@framesports.ai](mailto:support@framesports.ai).

## Freezing (Pausing) Your Plan

If your season has finished, you can freeze your plan rather than cancelling it. Freezing pauses your billing while keeping all your data, games, and credits. This is useful during the off-season.

1. Go to **Settings → Billing**.
2. Click **Freeze plan**.
3. Confirm when you'd like billing to resume.

You won't be charged while your plan is frozen, and you can resume any time from the same screen. If you'd like help freezing your plan, contact [support@framesports.ai](mailto:support@framesports.ai).

## Cancelling Your Subscription

To cancel your subscription, email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll process the cancellation for you.

When you cancel, your games and data may be removed, so you may not be able to pick up where you left off if you decide to come back later. If you only want to stop billing for the off-season and keep your data, consider [freezing your plan](#freezing-pausing-your-plan) instead, which keeps everything active and ready to resume.

## Refunds

If you were charged for a session you didn't intend to analyse, or if there was a billing error, contact us immediately at [support@framesports.ai](mailto:support@framesports.ai). We'll review the charge and issue a refund. Refunds are typically processed within 1–2 business days.

## Who Can Access the Billing Page

The billing page is restricted to **Admin** users only. If you need access to billing, ask your account admin to upgrade your role to Admin in **Settings → Account Users**.

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How much does Framesports cost?">
    Framesports pricing varies depending on which region you're in and how much footage you upload into Framesports to get processed. Many clubs fall under agreements with governing bodies that Framesports works with.

    * If you're a governing body interested in finding out what Framesports could cost for you, please email us at [support@framesports.ai](mailto:support@framesports.ai) for a custom quote.
    * If you're a coach, player, team, parent, or any other user type, please go to [www.framesports.ai](https://www.framesports.ai), log in or upload a demo, and navigate to the **Billing** tab in **Settings** to view the pricing associated with your account.
    * If you're slightly unsure on anything, please contact [support@framesports.ai](mailto:support@framesports.ai) for assistance.
  </Accordion>

  <Accordion title="How do credits work?">
    Credits allow you to analyse games and decide on different options for your analysis, such as whether to collect data from both teams. Analysing both teams collects a full set of data for each side, so it uses more credits than analysing one team. You'll always see the cost before you confirm an analysis. To view the credit pricing associated with your account, go to the **Billing** tab in your **Account Settings**.
  </Accordion>

  <Accordion title="Does analysing both teams cost more?">
    Yes. Analysing both teams collects a complete set of data for each side rather than one, so it uses more credits. You'll see the exact cost before you confirm the analysis, and the credit pricing for your account is in **Settings → Billing**.
  </Accordion>

  <Accordion title="Where can I find and download my invoices?">
    1. Go to the **Billing** tab in your **Account Settings**.
    2. Click **Edit Billing Details**.
    3. Scroll to the bottom of the page and click on your invoices to download them.
  </Accordion>

  <Accordion title="Why was I billed a specific amount on a certain date?">
    Go to **Settings → Billing** to view your billing history. Each charge shows the date, amount, and the reason (e.g. session analysis, subscription renewal, or season pass purchase). If anything looks unexpected, contact us at [support@framesports.ai](mailto:support@framesports.ai) and we'll investigate.
  </Accordion>

  <Accordion title="How do I change my payment method?">
    Go to **Settings → Billing** and click **Edit Payment Method**. You can update your card details or switch to a different payment method through our secure payment portal (powered by Stripe). We accept Visa, Mastercard, and most major cards.
  </Accordion>

  <Accordion title="My payment failed. How do I fix it?">
    If we're unable to charge your card, we'll email you and your analysis may be paused until payment goes through. To fix it, go to **Settings → Billing**, click **Edit Payment Method**, and add or update your card. We'll automatically retry the payment and resume your analysis. If you're still having trouble, contact [support@framesports.ai](mailto:support@framesports.ai).
  </Accordion>

  <Accordion title="How do I pause my plan for the off-season?">
    You can freeze your plan, which pauses billing while keeping all your data, games, and credits:

    1. Go to **Settings → Billing**.
    2. Click **Freeze plan**.
    3. Confirm when you'd like billing to resume.

    You won't be charged while your plan is frozen, and you can resume any time from the same screen.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Email us at [support@framesports.ai](mailto:support@framesports.ai) and we'll process the cancellation for you. Note that your games and data may be removed when you cancel. If you only want to stop billing for the off-season and keep your data, consider freezing your plan instead, which keeps everything active and ready to resume.
  </Accordion>

  <Accordion title="Will I keep my data if I cancel?">
    Not necessarily — your games and data may be removed when you cancel. If you want to keep everything and resume later, freeze your plan instead of cancelling. Freezing pauses your billing while keeping all your data, games, and credits active and ready to resume.
  </Accordion>

  <Accordion title="I was charged by mistake. Can I get a refund?">
    If you were charged for a session you didn't intend to analyse, or if there was a billing error, contact us immediately at [support@framesports.ai](mailto:support@framesports.ai). We'll review the charge and issue a refund. Refunds are typically processed within 1–2 business days.
  </Accordion>

  <Accordion title="Only certain people on my team can see the billing page. Why?">
    The billing page is restricted to **Admin** users only. If you need access to billing, ask your account admin to upgrade your role to Admin in **Settings → Account Users**.
  </Accordion>
</AccordionGroup>

<Note>Can't find what you're looking for? Email us at [support@framesports.ai](mailto:support@framesports.ai).</Note>